Warehouse Associate - Will Call

About Company:

About the Role:

The Warehouse Associate - Will Call plays a critical role in ensuring the efficient and accurate handling of customer orders within a wholesale trade environment. This position focuses on managing the will call process, where customers pick up their orders directly from the warehouse, requiring precise coordination and communication. The associate is responsible for preparing, organizing, and verifying orders to guarantee timely and accurate fulfillment. This role demands attention to detail, physical stamina, and the ability to work collaboratively with team members to maintain smooth warehouse operations. Ultimately, the Warehouse Associate contributes to customer satisfaction by ensuring that all will call orders are processed and delivered correctly and promptly.

Minimum Qualifications:

• High school diploma or equivalent.
• Ability to lift and move heavy items safely, typically up to 50 pounds.
• Basic math skills and ability to read and interpret order documents.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.

Preferred Qualifications:

• Previous experience in a warehouse or wholesale trade environment.
• Familiarity with warehouse management systems (WMS) or inventory software.
• Forklift certification or experience operating warehouse equipment.
• Customer service experience, particularly in a retail or order fulfillment setting.
• Ability to work flexible hours, including weekends if necessary.

Responsibilities:

• Receive and process will call orders accurately and efficiently, ensuring all items are picked and prepared for customer pickup.
• Verify order contents against packing lists and invoices to maintain accuracy and prevent discrepancies.
• Assist customers during pickup by locating orders, loading items, and providing excellent customer service.
• Maintain a clean, organized, and safe warehouse environment by following company safety protocols and housekeeping standards.
• Collaborate with warehouse team members and supervisors to coordinate order flow and resolve any issues related to will call orders.

Skills:

The required skills such as attention to detail and organizational ability are essential for accurately processing and verifying will call orders, ensuring customers receive the correct products. Physical stamina and safe lifting techniques are used daily to handle inventory and assist customers during pickups. Basic math and reading skills support the interpretation of order documents and inventory counts. Preferred skills like familiarity with warehouse management systems enhance efficiency by streamlining order processing and inventory tracking. Customer service skills are applied when interacting with customers during pickups, helping to create a positive experience and resolve any order-related questions or concerns.