ABB (Asea Brown Boveri), Automation, Automation Engineering, Communication Skills, Computer Science, Continuous Improvement, Corrective Action, Credit Cards, Documentation, Driver's License, Ecosystems, Electrical Engineering, Electromechanical Systems, Establish Priorities, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Linux Operating System, OSHA, Operating Systems, Process Improvement, Production Support, Programmable Logic Controller (PLC), Python Programming/Scripting Language, Robotics, SQL (Structured Query Language), Safety/Work Safety, Software Engineering, Warehousing, Willing to Travel
Role overview
Join Symbotic’s Customer Operations organization to operate and optimize a high‑throughput robotic material handling platform. This role centers on running a system control center, clearly communicating critical issues, and partnering across functions to maintain and elevate performance, safety, and quality. You will drive continuous improvement and lead troubleshooting to root cause.
Time type
Full time
Open shifts
- Thu–Sat & every other Wed: 5:00 p.m. – 5:00 a.m.
- Sun–Tue & every other Wed: 5:00 p.m. – 5:00 a.m.
Core responsibilities
- Monitor the health and performance of automated adapters, vertical lifts, and automated robotic vehicles.
- Diagnose and resolve complex operational and system issues; coordinate escalations to support teams for production‑impacting events.
- Communicate technical details succinctly to site teams and customers; produce clear documentation and incident reports.
- Collaborate with engineering to implement corrective actions and systemic improvements.
- Train and support operators on the full ecosystem: automated adapters, vertical lifts, robotic vehicles, warehouse management systems, and related IT.
- Backfill essential on‑site Symbotic roles to stabilize operations when needed.
- Contribute to standardization, continuous improvement, and production‑focused change initiatives for the warehouse automation solution.
- Uphold safety practices in alignment with OSHA, Symbotic, and customer policies.
Qualifications
- Bachelor’s in Electrical or Software Engineering, Computer Science, Automation Engineering, or comparable experience.
- Minimum 2 years with automated/industrial systems.
- Proficiency and eagerness to grow with PLCs (Allen‑Bradley, Siemens), robotics (ABB), and software/OS such as SQL, Linux, and Python.
- Hands‑on strength in assembling, operating, and troubleshooting robotics and electro‑mechanical systems.
- Ability to operate effectively under pressure and adjust to shifting priorities.
- Team‑first mindset, willingness to learn new equipment, and high urgency.
Work environment
- Valid driver’s license; ability to travel by car or air to client and customer sites.
- Own a credit card; submit expenses bi‑weekly to Symbotic for reimbursement.
- Frequent walking and reaching; standing, climbing/balancing; stooping, kneeling, crouching, and crawling.
- Work at heights up to 45 feet; navigate restrictive areas as narrow as 24 inches; frequent stair climbing within the automation structure; regular proximity to high railings.
- Lift and/or move up to 50 pounds on a regular basis.
- Comply with all safety protocols, including Lock out tag out and fall protection.
- PPE required when applicable (e.g., construction sites): hard hat, safety vest, steel‑toe shoes, safety glasses, hearing protection, and fall protection (e.g., safety harness).
- Protected from weather but not temperature; work in 105° to 32° Fahrenheit.
Compensation and benefits
Base range: $71,000.00 – $97,900.00 (location‑based). Actual base depends on relevant knowledge, skills, and experience. Benefits include medical, dental, vision, disability, 401(k), PTO, and other offerings.