An office clerk job is to provide support to customers by answering questions, solving problems, and recommending products and services. They may also take orders, process payments, and handle returns.
Responsibilities
- Record details of customer contacts
- Refer customers to supervisors or more experienced employees
- Listen to customer concerns and questions
- Provide information about products and services
- Take orders and process payments
- Review customer accounts
- Handle returns or complaints
- assist the accounting department