Customer Service Representative (CSR)Department: Clerical Job Type: Full-time Reports To: Office Manager
JEFFERSONVILLE, IN 47130
$19.00/HR Job Summary We are a busy warehousing company seeking an energetic and reliable Customer Service Representative (CSR) to join our team. This role works closely with warehouse clerical staff and the corporate team to support invoicing operations and customer service functions.
The CSR is responsible for reviewing invoices for accuracy, maintaining client records, managing outstanding invoices, and preparing aging receivable reports. Key ResponsibilitiesOperations & Scheduling Support
Monitor product inventory levels
Track load progress and identify factors affecting schedules
Enter data daily and complete time-sensitive reports
Check drivers in and out; print Bills of Lading (BOLs) and outbound details
Obtain shipper release numbers, destinations, and trailer numbers
Assign dock doors to drivers
Customer Service
Provide excellent customer service to customers and visitors
Manage customer orders, inventory control, and material handling functions
Handle incoming calls and correspondence (emails, mail, packages)
Assist with customer inquiries and issue resolution
Prepare and analyze customer delivery reports to identify trends and proactively communicate updates
Vendor & Relationship Management
Build and maintain effective relationships with suppliers
Ensure cost, quality, and delivery expectations are met
QualificationsEducation & Experience
High school diploma or GED required
Minimum of 2 years of customer service experience
Working knowledge of Microsoft Office
Strong computer and data entry skills
Experience with Office 365 and AS400 is a plus
Skills & Competencies
Strong communication skills and attention to detail
Ability to work effectively across all levels of the organization
Excellent time management and customer service orientation
Positive, proactive, and motivated attitude
Strong problem-solving skills with the ability to anticipate challenges
Adaptability in a fast-paced environment
Commitment to continuous improvement
Language Requirements
Proficiency in reading, writing, and speaking English required
Spanish preferred (required in some markets)
Physical Requirements
Ability to sit, stand, walk, bend, and reach as needed
Frequent use of hands and arms
Ability to lift up to 25 pounds (with or without accommodation)
Must have close and distance vision, color vision, depth perception, and ability to adjust focus
Regularly required to communicate verbally and hear clearly
Work Environment
Standard office setting within a warehouse environment
Use of office equipment including computers, phones, copiers, and fax machines
Drug-free workplace
SCHEDULE
Training will be 3:30PM-12:00AM
Schedule is days a week/ open 6 days a week/ off days are Sunday and Tuesday until mid-August
Schedule will then change to Mon-Friday 6:00PM-2:30AM with mandatory OT on Saturdays
#INDKENT
Numbers & Facts
Location
Louisville, KY
Skills
Analysis Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Copying Machinesunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Depth Perceptionunmatched
Detail Orientedunmatched
English Languageunmatched
Fast Foodunmatched
Fax Machinesunmatched
High School Diplomaunmatched
IBM AS-400 Serverunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Lift/Move 25 Poundsunmatched
Mail Processingunmatched
Microsoft Officeunmatched
Office Equipmentunmatched
Operational Supportunmatched
Order Managementunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Records Managementunmatched
Spanish Languageunmatched
Supplier Relationship Management (SRM)unmatched
Time Managementunmatched
Trend Analysisunmatched
Vendor/Supplier Relationsunmatched
Warehousingunmatched
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