Warehouse Customer Service Associate

JOB SUMMARY:

A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.

ESSENTIAL DUTIES and RESPONSIBILITIES (ALL COMPANIES): Other duties may be assigned.

• Assist sales groups regarding customer reported issues.
• Direct phone calls to appropriate departments and contacts.
• Answers emails, system messages, and phone calls.
• Assists with shipping of international and domestic shipments.
• Tracks outgoing customer shipments.
• Processes reports ensuring all same day shipments and activities remain up to date.
• Update and maintain manufacturer certifications from various vendors.
• Work in a manner that promotes efficient handling and minimizes waste.
• Comply with all Company Policies as defined in the Company's Warehouse Orientation Packet (Heilind/DB Roberts)
• Pursue continuous improvement through training and process improvement.
• Comply with all applicable elements of the Company's Quality Management System.
• Maintain a clean, safe, and organized work area.

ESSENTIAL DUTIES and RESPONSIBILITIES (ICC Only). Other duties may be assigned.

• Adhere to the principles of "5 S" to maintain a clean, safe, and organized work area.
• Participate in company sponsored training and process improvement activities.
• Comply with all ICC Policies as defined in the ICC Employee Handbook.
• Pursuing continuous improvement through training and process improvement.
• Comply with all applicable elements of ICC Quality Management System.

SKILLS:

• Ability to read and interpret documents such as customer routing guides or other customer requirements submitted

by the sales teams.

• Ability to write simple correspondence.
• Ability to use electronic devices such as barcode scanners for material pulling and material put away.
• Basic computer skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and

decimals.

• Good interpersonal and communication skills
• Problem solver
• Team Player
• Good organizational and time-management skills.
• Attention to Detail
• Adaptability
• Dependability