Description
Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/job
This position is not eligible for visa sponsorship or support for work authorization.
Lift Your Career to New Heights with CJ Logistics!
Are you passionate about warehouse operations and ready to make a global impact? At CJ Logistics, we're on the hunt for exceptional talent to keep our operations running smoothly, and we're excited for you to join us in this critical role. Help us build a dynamic, diverse, and engaged workforce that makes a difference every day.
Ready to be part of something special? Let's get started!
At CJ Logistics, we're looking for a Warehouse Customer Service Supervisor to oversee daily warehouse customer operations, assign tasks, and coach team members to ensure efficiency and accuracy. This role is ideal for someone with strong leadership skills who enjoys problem-solving, training, and improving processes.
Position Overview:
The Customer Service Supervisor is responsible for interfacing with the customer to align customer expectations and operational performance. The Customer Service Supervisor will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Supervisor will also provide supervision for the Customer Service Specialists.
Essential Duties & Responsibilities
Provide data and reporting to the customer, including regular KPI reporting and commentary
Produce and deliver reporting using standard CJ Logistics tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
Follow up on late orders, product availability, carrier rescheduling
Address customer requirements shortcomings - quality concerns, volume spikes, etc.
Handle all customer requests for exception management with Operations
Review forecast data provided by the customer with Operations Inventory
Evaluate demand against open orders
Collaborate with the customer on builds
Review labor planning with Workforce Management; analyze underperforming or inefficient builds
Requirements and Qualifications
Bachelor's degree
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
Proven ability to analyze data and provide recommendations based on analysis
Strong interpersonal and communication skills
2 years of supervisory experience
Ability to travel as needed
Training & Development:
Guided Warehouse Operations & Leadership Training
Training in Safety & Compliance, Conflict Resolution, and Employee Relations
Hands-on experience in workplace culture and leadership communication
Ready to Elevate Your Career? Join us at CJ Logistics and be a part of something bigger. With our guided training and supportive team, you'll have everything you need to succeed. Let's move forward together!
Pay, Benefits and More:
CJ Logistics About Statement:
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Candidates must complete an application at:
https://jobs.jobvite.com/cjlogisticsamerica/jobs
This position is not eligible for visa sponsorship or support for work authorization.
| Location | West Jefferson, OH |
| Salary | $65,000–$75,000 Per Year |
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