Boxzooka is a cutting-edge, technology-driven, retail eCommerce solutions provider specializing in international sales technology and order fulfillment. As we continue to grow, so does our demand for hardworking, dependable people to join our team. We are currently seeking a Inbound Lead to join our Operations Team. An Inbound Lead is responsible for the daily processing of B2B and B2C orders, from inventory receipt to final outbound shipping. Mandatory overtime occasionally includes earlier start time, later end time, and/or weekends. Responsibilities & Requirements: - Research exception orders or Pos, fix the issue or escalate to account management.
- Ensure all inventory is properly stored, organized, and accounted for in the fulfillment center.
- Conduct regular cycle counts and physical inventory audits to ensure system accuracy.
- Investigate discrepancies and implement corrective actions to resolve inventory issues.
- Identify opportunities to improve inventory processes, optimize storage space, and streamline material flow.
- Regular, dependable attendance and punctuality.
- Able to clearly communicate (both verbal and written)
- Have a positive, "can-do" attitude and excellent interpersonal skills.
- Must work safely throughout the day to ensure you go home in the same shape you started the day.
- Ability to operate warehouse tools (i.e., scanners, warehouse software, etc.)
- Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.
- Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.
- Help answer questions from team members and assist in training of new hires.
- Data entry into internal ticket system.
- Conduct audits on processed merchandise to ensure we provide exceptional customer service to our clients.
Physical Demands: - · This position involves constant moving and standing.
- · Involves standing/walking a minimum of two consecutive hours.
- · It involves lifting up to 50 lbs.
- · May occasionally involve stooping, kneeling, crouching, and climbing ladders.
- · May involve reaching above eye level.
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