Warehouse Lead

Key Role Description

The Warehouse Lead is responsible for all warehouse activities, including; shipping and receiving goods & materials, organizing and monitoring inventory levels across the facility, proper documentation of and execution of procedures, and assuring proper data entry into supporting systems to allow for measurement and reporting of the effectiveness of warehouse activities. The Warehouse Lead participates in the hiring of new employees, trains employees, assigns work, evaluates individual performance and addresses performance issues, as required.

Role Specific Competencies

At Monroe, we have identified eleven specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management/Review and Developmental processes. The competencies and activities for this role are detailed below:

Technical Knowledge – demonstrates the specific skills necessary for the assignments, understands the background and points of leverage to be effective in the role.

• Supervise and direct warehouse staff, putting safety as a top priority.
• Communicate job expectations and coach employees.
• Motivate and lead warehouse staff to effectively carry out given tasks.
• Coordinate and oversee all warehouse logistics.
• Track and account for all incoming and outgoing goods & materials.
• Assure compliance with facility rules, guidelines and applicable local, state, or federal regulations.
• Maintain storage areas by organizing storage space and adhering to storage design principles.
• Manage the delivery of materials and equipment to departments by receiving and transferring items.
• Ensure accurate delivery of materials and inventory transactions.
• Assure that all inventory cycle counts are performed and properly documented.
• Improve warehouse work processes through strategic planning in order to create a more efficient fulfillment system.
• Manages metal scrap program.

Knowledge of Work Areas and Responsibilities – demonstrates a clear understanding of the role and associated responsibilities within the assigned area(s); remaining flexible and agile in adapting to changes or exploring opportunities and challenges.

• Achieve high levels of internal customer satisfaction through excellence in receiving, identifying, delivering, and assuring quality of goods.
• Supervise all forklift operations.
• Ensure that the warehouse and all warehouse equipment are properly maintained.
• Perform daily inspection of the warehouse and warehouse grounds to assure that housekeeping standards are maintained.
• Maintain shipping documentation, manifests, and receipts.
• Interface with internal customers to answer questions or resolve problems.

Communications – Demonstrate advanced verbal and written communication skills, with added focus on listening; able to develop and present subject matter materials to all levels of the organization.

Problem Solving and Conflict Leadership – strives to understand contributing factors, works to resolve complex challenges, and works with others to effectively resolve conflicts.

Delivering Results – Sense of Urgency – defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.

Teamwork/Cooperation – accountable to team, works with others to meet established milestones, appreciates view of team members and is respectful of others.

Initiative – takes action, seeks new opportunities, and strives to see projects through to completion.

Work Reliability/Quality – strives to eliminate errors, values accurate work as a priority, and seeks opportunities to improve deliverables.

Integrity and Trust – honest, accountable, upholds ethics standards and maintains confidentiality, as required. Demonstrates integrity in handling sensitive negotiations and managing key supplier relationships.

Education, Experience, and Skill Requirements

Minimum Qualifications:

• High School Diploma or GED equivalent.
• Previous management experience in a warehouse position.
• Knowledge of inventory and supply chain management.
• Strong verbal and written communication skills.
• Proficiency with all Microsoft Office Applications.
• Physical stamina, able to work long hours on one’s feet and lift 50+ pounds.
• Excellent organization and efficient time-management skills.
• Ability to meet deadlines and work well under pressure.
• Ability to develop and carry out policies and procedures.
• Effective and professional demeanor when engaging internal customers.
• Proven ability to direct and coordinate operations.

Preferred Qualifications:

• Refining, Petrochemical or chemical industry experience.
• Bachelor’s degree in business management, logistics, supply chain management, or related field.
• Knowledge of CMMS, ERP and SCM systems environments (e.g. Maximo, SAP, Ariba)
• Forklift certification and/or ability to successfully complete forklift training and operate machinery safely, according to company protocols.