Warehouse Manager – Key Account is responsible for overseeing the warehouse operations and logistics supporting major national retail customers, ensuring the efficient and accurate fulfillment of key account orders and inventory requirements; promotes and implements the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers while ensuring key account expectations and operational needs are consistently met.
Duties and responsibilities
- Establishes and maintains strong relationships with key account customers by providing support, information, and guidance and ensuring customer needs are effectively addressed.
- Oversees order fulfillment for key account customers.
- Coordinates warehouse activities to ensure key account orders are processed accurately and efficiently.
- Collaborates with external sales representatives and internal sales management to support key account business needs.
- Monitors warehouse operations and works to ensure merchandise is received, stored, processed, and shipped in accordance with customer requirements.
- Utilizes computing skills and knowledge base to work with multiple computer systems and business platforms.
- Demonstrates a commitment to C&F Enterprises, Inc. core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Skills
- Exceptional customer service and relationship-building capabilities
- Demonstrated proficiency in Microsoft Office, particularly Excel
- Excellent oral and written communication skills
- Strong analytical thinking and problem-solving skills
- Impeccable time-management, organizational, and attention to detail skills
- Ability to effectively manage multiple priorities and meet customer deadlines
- Knowledge of home fashions, gifts, textiles, retail, logistics, or related industries
Competencies
- Leadership
- Customer Relationships
- Team Player
- Accountability
- Problem Solving
- Communication
- Organization
- Decision Making
- Independence
Physical requirements
- Sitting, Standing, and Walking
- Lifting: Raising or lowering an object from one level to another (includes upward pulling)
- Carrying, Pushing, and Pulling boxes and sample orders up to 50 lbs.