Warehouse Manager

About the Role

Allegro Home Delivery is a fast-growing third-party logistics company specializing in big and bulky home delivery. We're seeking a dynamic Warehouse Manager to oversee our St. Paul, Minnesota facility operations while building and managing our independent contractor delivery network. This dual-focus role is critical to our success—you'll ensure warehouse excellence while recruiting, training, and managing the contractor fleet that completes our final-mile deliveries.

Primary Responsibilities

Warehouse Operations (60%)

• Oversee daily warehouse operations including receiving, warehousing, distribution, and maintenance
• Manage warehouse staff and establish optimal operational policies and procedures
• Coordinate inbound/outbound shipments with tracking and documentation
• Maintain inventory accuracy through cycle counts and physical inventories
• Ensure efficient warehouse layout and space utilization
• Uphold health, safety, hygiene, and security standards
• Load and unload merchandise using appropriate equipment and tools
• Perform receiving/scanning functions including serial number tracking
• Handle fragile merchandise with proper care and documentation
• Operate warehouse management systems and maintain accurate data entry
• Manage vehicles and equipment maintenance

Independent Contractor Management (40%)

• Recruit qualified independent contractors to meet delivery capacity needs
• Onboard and train contractors on delivery protocols, customer service standards, and product handling requirements
• Manage day-to-day contractor relationships including scheduling, route assignments, and performance monitoring
• Ensure compliance with service level agreements and delivery quality standards
• Resolve issues quickly including contractor performance concerns, customer complaints, and delivery challenges
• Build and maintain strong working relationships with contractor network
• Coordinate with contractors on vehicle requirements, equipment needs, and delivery logistics
• Track and report on contractor performance metrics including on-time delivery, damage rates, and customer satisfaction
• Conduct regular check-ins and provide ongoing coaching to improve delivery outcomes

Client and Operational Coordination

• Liaise with major clients including Electrolux and Peloton, and other retail partners
• Collaborate with routing, customer service, and operations teams
• Communicate effectively with suppliers and transport companies
• Escalate and resolve customer service issues promptly
• Support business continuity during high-volume periods

Required Qualifications

Experience:

• 3+ years of warehouse management or lead experience
• Experience recruiting, training, or managing independent contractors, delivery drivers, or field service teams strongly preferred
• Proven track record in logistics or distribution operations

Technical Skills:

• Expertise in warehouse management procedures and best practices
• Proficiency with warehouse management software systems
• Valid Driver's License
• Forklift Operation Certification (or willingness to obtain)

Core Competencies:

• Strong organizational and time-management abilities
• Excellent interpersonal and communication skills—essential for contractor relationship management
• Ability to communicate goals, expectations, and feedback clearly to diverse audiences
• Problem-solving mindset with ability to handle multiple priorities
• Understanding of warehouse layout optimization and logistics efficiency

 Preferred Qualifications

• Experience with Logiwa WMS software
• Background in last-mile or white-glove delivery operations
• Experience managing 1099 contractors or gig economy workers
• Bilingual capabilities (Spanish preferred)

 What Makes You Successful in This Role

This position requires someone who can toggle seamlessly between warehouse operations and people management. You're equally comfortable optimizing warehouse workflows and having coaching conversations with contractors. You understand that our contractors are the face of Allegro to our customers—their success is your success. You're proactive about recruiting when capacity is tight, you address performance issues directly but fairly, and you build loyalty through clear expectations and consistent support.

 Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 50 pounds and to talk and hear.
• Manual dexterity and visual acuity needed to operate normal office equipment, such as a computer, telephone and copier.  Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in several types of environments and those that are not climate controlled and involves frequent contact with customers, vendors, employees, builders, job site contacts and the public.
• Some weekend and evening hours may be required. 

 Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

 About Allegro Home Delivery:

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

 Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.