Reports To: Warehouse Manager
POSITION SUMMARY: The Warehouse Office Coordinator plays a key role within the local warehouse operations at Smart. This position is responsible for the physical and clerical tasks associated with the flow of products in and out of the warehouse. Daily duties may include printing, scanning, faxing, data entry, scheduling, issue resolution, working closely with internal teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitors the local flow of materials or resources through the standard operating procedure to ensure on time deliveries.
- Update internal and external workstreams on progress, issues, resolutions, and additional coordination tasks around the flow of products and projects.
- Provides operations support for the warehouse.
- Keeps internal Customer Success team members updated on necessary day-to-day operations, issues, resolutions, paperwork, returns, and additional information.
- Complete data entry of key information into proprietary company systems and maintain physical order data as directed.
- Supports coordination of activities related to tracking, shipping, receiving, distributing, and storing returns.
- Support the investigation and resolution of issues related to product damage, shortages, and overages.
- Processes return paperwork, and collects return data.
- Responsible for resolving discrepancies between return documentation and physical product.
- Managing physical paperwork flow within the office.
- Communicates with internal and external groups including vendors, suppliers, vendors, and drivers.
- Completes other duties as assigned by the Manager.
"THE PERSON" | MINIMUM REQUIREMENTS
- High school diploma or GED equivalent.
- 2 or more years of experience in a customer service, coordinator, or industry related position.
- Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint, and technology in general.
- Strong problem solving and interpersonal skills.
- Proven ability to take initiative to accomplish tasks in creative ways.
- Associate degree or some college preferred.
- Prior experience working in 3PL, or logistics preferred.
KEY ATTRIBUTES:
- Ability to build quick rapport with both internal business departments.
- Sense of urgency and assertiveness.
- Creative and innovative thinker that can bring successful resolutions and ideas.
PHYSICAL OR MENTAL DEMANDS:
While performing the duties of this position the employee is regularly required to see, hear, talk, write, read, stand, walk, bend over, and be alert at all times. The employee is frequently required to use hands to type, handle or feel and reach with hands and arms. While infrequent, employee may need to visit warehouse locations in which employee may need to lift, push, and pull up to 20 pounds. The employee is occasionally required to sit, climb, balance, drive (vehicle), stoop, kneel, crouch and/or crawl.