Cargo/Freight, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Identify Issues, Import/Export, Inventory Cycle Counts, Lift/Move 50 Pounds, Logistics, Multitasking, Order Picking/Packing, Problem Solving Skills, Receiving Inspection, Sales, Sales Support, Shipping Documents, Shipping/Receiving, Supply Chain, Systems Maintenance, Time Management, Warehousing
Warehouse & Logistics Operations Associate
We are looking for a detail-oriented and proactive Warehouse & Logistics Operations Associate in Dover, Delaware. Your main responsibilities will include managing daily warehouse tasks, shipping paperwork, and customer service activities.
You will act as a key link between suppliers, logistics providers, clients, and our sales team, ensuring smooth warehouse operations, accurate documentation, and excellent customer service during shipping and fulfillment.
Responsibilities:
- Communicate proactively with clients, carriers, and internal teams about shipment status and resolve issues
- Support sales with logistics before and after sales
- Handle daily warehouse tasks: receiving, inspecting, picking, packing, labeling, and preparing shipments
- Keep inventory accurate with cycle counts and system updates (WMS)
- Schedule shipments, pickups, and deliveries; track shipments
- Prepare and review shipping documents (B/L, SLI, CI, PL, etc.)
- Ensure shipments are completed on time according to deadlines
- Troubleshoot and resolve logistics, documentation, and inventory issues
- Perform other logistics, customer service, or sales support tasks as needed
Requirements:
- 2+ years experience in logistics, freight, supply chain, or warehouse operations
- Good understanding of shipping, warehouse, and import/export processes
- Hands-on experience with shipping documents
- Familiarity with TMS, WMS, CRM, and ERP systems
- Strong attention to detail and ability to handle multiple priorities
- Excellent communication skills and customer-focused attitude
- Ability to work independently in a fast-paced environment
- Mandarin skills are a plus
- Able to lift and move packages up to 50 lbs and perform warehouse duties
Job ID: 172439 #post Jennie Tay
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