Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make everyday essentials that make you feel exceptional.
The Role
We ship thousands of orders every day through Shopify, TikTok Shop, and Faire. We need someone who keeps that flow moving, no matter what.
This role sits between our warehouse floor and our office. You're not just picking and packing, and you're not behind a desk either. You live inside ShipHero, our warehouse system, and when an order gets stuck, you treat it as your job to fix it. You catch problems before anyone else does.Location: Los Angeles, California.Workplace Type: (On-site)Compensation: To be discussed
What You'll Do
Keep orders flowing
Own the daily health of our online orders, from the moment they land in the warehouse to the moment they ship
Watch how we're pacing against the day's orders and flag it early if we start falling behind
Keep an eye on our oldest, most urgent orders and make sure they ship first
Make sure every order is ready to fulfill: correctly statused, allocated, and visible to the right team
Keep the floor stocked and moving
Move received stock out of staging and into pickable spots before pickers run out
Speak up fast when we're low on inventory or need product moved to a sellable spot
Jump in wherever the bottleneck is. This is a sweep-the-floors kind of team
Coordinate the people
Work with floor leads to keep everyone in the right spot, and flag imbalances to the Warehouse Manager
Be the go-to problem solver when a picker or packer hits a wall
Grow into the Warehouse Manager's right hand for coverage as trust builds
Keep the systems honest
Monitor ShipHero daily: devices, stations, order statuses, and workflow settings
Troubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong place
Pull reports from ShipHero to answer real questions: what's aging, what's blocked, what shipped
Handle basic floor IT: set up a computer, printer, scanner, or Wi-Fi, and get a frozen app running again
What You Bring
Must-haves
Significant experience with a warehouse management system (WMS); hands-on ShipHero experience is a big plus
2-4 years in warehouse operations, e-commerce fulfillment, or 3PL work
A systems thinker: when one order breaks, you check what else broke the same way
Calm under pressure. Peak days and product launches energize you, they don't rattle you
A natural fixer. You ask "how can I help?" before anyone asks you to
Bilingual English/Spanish strongly preferred. Our floor team speaks Spanish first
Comfortable being on your feet and on the floor for most of the day
Weekend availability
Nice-to-haves
Experience with Shopify, TikTok Shop, or Faire, and how their orders flow into a WMS
Experience working with or inside a 3PL
Basic comfort with barcode hardware, label printers, and networking
Experience supporting high-volume launches or peak season