Warehouse Operations Manager

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ more than 5,800 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

Job Summary

The Warehouse Operations Manager is responsible for overseeing all day-to-day warehouse operations, ensuring a safe, organized, and efficient work environment. This role manages inventory control, warehouse staff training, compliance with safety standards, and accurate data management. The Warehouse Manager plays a critical leadership role in supporting technicians, communicating with management, and driving continuous improvement, cost efficiency, and operational excellence.

Key Responsibilities

Warehouse Operations & Safety

• Oversee daily warehouse operations to ensure efficiency, accuracy, cleanliness, and safety
• Conduct routine and formal audits of warehouse facilities (internal and external) to identify safety hazards
• Proactively mitigate identified safety risks in a timely manner
• Act as First Aid Attendant and maintain all first aid kits, logs, and checklists
• Adhere to and actively promote AFL environmental, health, and safety policies
• Maintain high standards of housekeeping to promote a safe and compliant work environment

Inventory & Asset Management

• Manage all shipping, receiving, stocking, and inventory control processes for company assets
• Ensure accurate physical receipt of materials, completion of required documentation, labeling, and proper storage
• Maintain clear inventory visibility and accessibility for warehouse staff and technicians
• Coordinate cycle counts, spot checks, and inventory audits; communicate discrepancies and stock levels to leadership
• Create, maintain, and enforce material sign-out procedures
• Organize outbound shipments including palletizing, wrapping, and coordination with delivery services
• Communicate inventory changes, shortages, and reorder needs to management and technicians

Staff Leadership & Training

• Train, coach, and support warehouse staff to ensure adherence to safety standards and operational procedures
• Develop, maintain, and deliver training materials, documents, and manuals as required
• Orient new technicians and support visiting or out-of-town deployed technicians
• Train staff on document usage, inventory systems, and warehouse procedures
• Provide leadership support to Warehouse Associate I functions as needed

Communication & Customer Support

• Serve as the primary warehouse point of contact for technicians, visitors, and internal stakeholders
• Greet all warehouse visitors and assess needs professionally
• Interpret, process, and fulfill technician material orders accurately
• Respond to inquiries via phone, email, or in person in a timely and professional manner
• Maintain regular communication with technicians and management to ensure alignment and service continuity

Data Management & Reporting

• Create, maintain, and upload warehouse data and documentation accurately and on time, including:
• Sign-out sheets
• Purchase order receiving documentation
• Client receiving logs
• Material order logs
• Shipping requests and transfer tracking
• Ensure all data is uploaded into the centralized database for access by the materials team and auditors
• Update documentation as required to reflect data or process changes

Continuous Improvement

• Identify opportunities to improve warehouse efficiency, accuracy, and safety
• Make recommendations for cost-saving initiatives and operational enhancements
• Take ownership of requests and explore opportunities to add value beyond core responsibilities

Personal Qualities

• Flexible and adaptable; able to adjust quickly to changing priorities
• Highly detail-oriented with strong follow-through
• Independent and self-motivated with sound judgment
• Strong analytical thinking and problem-solving ability
• Results-driven with a focus on accountability and execution
• Strong interpersonal and communication skills at all organizational levels
• Comfortable working in a fast-paced environment and managing competing priorities
• Team-oriented leader who contributes expertise and supports team success
• Entrepreneurial mindset with the ability to work independently
• Valid Forklift Certification (preferred/asset)

Qualifications

• Minimum 3+ years of experience in warehouse operations, shipping and receiving, inventory management, or logistics
• Prior experience supervising or leading warehouse staff preferred
• Experience with telecom materials strongly preferred
• Proficient in Microsoft Office, particularly Excel
• Strong data entry skills with high accuracy and efficiency
• Ability to lift and carry materials exceeding 30 lbs
• Normal color vision required for managing color-coded wiring