Warehouse Operations Manager - Dedicated Account

We’re looking for a Warehouse Operations Manager who thrives in an onsite environment and enjoys partnering with high‑touch, complex customer accounts. You’ll support daily problem‑solving and process improvement, be the go-to resource for our client, and lead and develop a high performing team to drive both exceptional customer and employee experiences.

Essential Duties & Responsibilities:

• Responsible for managing all functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping cost controls in place.
• Training and supervising employees to ensure meeting departmental and company objectives.  Interfaces with Transportation Operations to resolve any problems associated with scheduling and dispatching.
• Maintains and develops appropriate warehousing programs that meet cost and service objectives and production and customer needs.  Recommends programs that improve the operations function.
• Maintains and directs the implementation of procedures to ensure that freight claims are processed and collected in a timely manner.
• Forecast, identifies and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective action.
• Establishes and measure KPIs to drive performance for on-time in-full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements.
• Investigates cause analysis issues for problem reconciliation and lead corrective action for complaints related to transportation, logistics handling and warehousing of finished product.
• Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines. Provides senior management with periodic reports as designated.
• Establish and maintain relationship with customers, serving as a resolve to escalations and conflict, and proactively working to identify service improvement opportunities.
• Ensures staff cohesively support strategic customer care service objectives, coach front-line management to enhance staff and team skills and competencies, and establish team performance objectives.
• Ensures the operations is in compliance with Federal and State regulations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Skills Required:

• A broad range of management skills is required with particular emphasis on leadership, problem solving, motivation, communication, innovation and planning.  Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
• Will work independently and be comfortable working with complex and cross functional teams at all levels, both internal and external.  Must be able to interface and communicate effectively within the organization and with partners across the supply chain.  Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
• Must be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives.  Extensive sourcing, negotiation and human relations skills are required.  Experience building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution.
• Demonstrated ability to work cross-functionally with engineering, sales, operations and other stakeholders to deliver and manage products/services.  Demonstrated ability to think strategically with the ability to build and manage equally compelling operations.  Proven ability to successfully thrive in an ambiguous environment.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
• Strong working knowledge of MS Office Suite, advance level Excel.  A working knowledge of warehouse and transportation management systems is a must.
• Strong team player, is an owner, and ultimately focused on delivering results with high standards.

Education & Experience:

• Bachelor’s degree from an accredited university in logistics, supply chain, transportation or a business-related field.
• Minimum 8+ years of direct experience in a similar industry
• Working knowledge of regulations relating to transportation and warehouse operations, coupled with experience with a variety of logistics sourcing strategies.
• Demonstrated skills associated with building vendor relationships, hands-on experience with the development and deployment of departmental metrics, and experience monitoring the quality, quantity, cost and efficiency of logistics networks.
• Financial acumen and budgeting experience.
• Experience in Lean, Six Sigma and other continuous improvement initiatives, including ISO applications.
• Knowledge of industry standard applications for transportation and warehousing (WMS).  

Working Conditions:

• Warehouse working environment
• Noise level in the work environment is usually moderate

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.