Warehouse Operations Manager I

The Warehouse Operations Manager I is responsible for the efficient day-to-day operation of a high-volume transload and cross-dock facility, with particular emphasis on leading warehouse personnel, executing operational plans, and ensuring the timely flow of freight through the operation. This role manages a warehouse that totals between 100,000 and 500,000 sq. ft. in a fast-paced transload operation where speed, trailer turns, and throughput are critical to meeting customer expectations. This position reports to the General Manager of the Distribution Center.

This will be a second shift opportunity; Monday through Friday, 4pm-12:30am

Operations Management

• Develops a strategic plan in conjunction with the General Manager to ensure the efficient and cost effective operation and utilization of the facility
• Ensures efficient inbound, outbound, and transload schedules to maximize trailer throughput and meet customer service requirements.
• Directs the operations of the warehouse supervisors and warehouse personnel
• Oversees the movement of inbound freight through cross-dock and transload operations, ensuring timely processing, accuracy, and on-time outbound departures.
• Audits compliance of both internal and external SOP’s.
• Ensures that equipment is utilized in the most efficient manner
• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives
• Partners with operations leadership to align labor with fluctuating freight volumes, trailer arrivals, and customer demand.
• Matches the skill and background of personnel to work required.
• Monitors freight flow, trailer turn times, labor utilization, and equipment usage to drive operational efficiency.
• Plans long-term labor needs based on sales, forecasts and historical data
• Makes recommendations to the General Manager to improve freight flow, trailer utilization, dock productivity, and overall operational performance.

Financials

• Understands how day to day decisions impact financial outcomes
• Be open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L
• Run productivity, labor, trailer throughput, and service performance reports to identify opportunities for improvement.

Employee Relations/Development

• Ensures daily startup meetings communicate prior shift performance, freight volume expectations, safety topics, customer priorities, and operational goals.
• Ensures proper staffing and supports hiring for all facility operations.
• Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
• Produces and effectively communicate department goals and individual performance goals that ensure the facility achieves operational success.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
• Works with the General Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.
• Travels to other warehouses and participates in department or company meetings, as necessary

Safety and Security

• Ensures the safe, clean, and efficient operation of the transload facility and yard while meeting customer service and throughput expectations.
• Actively supports and participates in all safety initiatives in the facility
• Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
• Performs safety observations to coach employees on safety procedures
• Implements the necessary improvements to procedures and facility to prevent re-occurring accidents.
• Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements
• Responsible for the management of equipment and coordinates the maintenance of equipment with local vendor.

• Bachelor’s Degree in Supply Chain, Business or related field preferred
• 5+ years of supervisory experience in warehouse, distribution, cross-dock, or transload operations.
• Experience with Warehouse Management Systems and transportation or yard management systems preferred.
• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
• Ability to thrive in an extremely fast-paced, high-volume operation with constantly changing priorities and tight service commitments.
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with seasonal work forces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Excellent talent management and team building skills
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills specifically with external clients
• Excellent analytical and mathematical skills
• Bilingual English/Spanish preferred
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10-12 hours.
• Lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.