Warehouse Representative (Not Remote)

Full-Time Operations – Warehouse Representative (Non-Remote)

Company: US Alliance Group, Inc. (USAG)

Location: Rancho Santa Margarita, CA 92688 (On-site position)

Job Type: Full-time

Salary: $26.00 - $31.59

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About US Alliance Group, Inc. (USAG)

Based in Rancho Santa Margarita, California, US Alliance Group, Inc. USAG is a one-stop-shop merchant service provider in the U.S. delivering the country’s most diverse portfolio of payment processing and financial services. From credit and debit card processing to ACH transfers, gift cards, ATMs, merchant cash advances, consumer lending, and beyond, USAG provides seamless, secure, and cost-effective solutions that empower businesses of all sizes to increase their cash flow, optimize their operations, and enhance their customer convenience.

Through strong relationships with top manufacturers, processors, banks, and network members, we continue to evolve with industry changes to deliver the most innovative payment technologies and become a trusted partner for thousands of merchants across the United States.

About the Role

Our Warehouse Representative works in our Operations department to provide exceptional service to our merchants. This role is responsible for managing inventory controls, creating terminal download files, and programming and testing equipment before shipment to merchant locations. The Warehouse Representative also troubleshoots and resolves technical issues via phone and email while ensuring all deployments are completed within scheduled timeframes.

Key Responsibilities

As an Operations – Warehouse Representative, you will:

• Prepare orders by processing work order requests, pulling materials, creating terminal download files, programming and testing devices, packing boxes, and creating shipping labels
• Responds to inbound inquires via phone and email from clients and merchants
• Fulfills work order and supply requests within schedule deployment timeframes
• Efficiently set up and maintain equipment across all company platforms
• Performs inventory controls and ensures company warehouse is appropriately stocked with essential equipment
• Identifies opportunities to update or improve warehouse procedures and makes recommendations to upper management
• Participates in continuously improving their own understanding of payment processing programs and merchant issues
• Collaborate with team members, internal departments, and upper management to establish guidelines and best practices

This is not an exhaustive list of duties/position requirements.

Qualifications

We are seeking a Warehouse Representative with the following skills and experience:

·      Past experience in technical/customer service is a plus

·      Strong customer service experience

·      Ability to meet job standards for quality, attendance, and scheduled adherence

·      Self-motivated, conscientious, and team oriented

·      This position requires individuals with strong time management skills and the ability to organize and manage multiple priorities and systems

·      Willingness to learn new product information and seize opportunities to expand your job knowledge

·      Capability to evolve and excel in a dynamic office atmosphere

·      Excellent verbal and written communication skills with ability to communicate effectively by telephone and in group meetings and discussions

·      Good typing skills; excellent grammar skills required for electronic responses and recording of conversations and customer complaints

·      Maintain a high level of productivity in a fast-paced environment

·      Ability to make appropriate and quick decisions in response to customer issues with consideration for company policy and profitability

·      Ability to resolve customer complaintsand issues while maintaining a professional and calm demeanor

·      Proficient in Microsoft Office and related software

·      High School diploma or equivalent is required

·      1-2 years in Technical Support and/or Customer Service role is preferred

Compensation & Benefits

USAG offers a competitive hourly salary and a comprehensive benefits package designed to support our employees:

• Employee Incentives
• Paid Vacation Time (Vacation)
• Medical and Dental/Vision Package
• Simple IRA
• A great work environment where your contributions are valued.

Application Process

If you are interested in joining our team as an Operations – Warehouse Representative, please submit your resume online via Indeed.

• This position is subject to a background check, credit report, and pre-employment drug screening.
• To review US Alliance Group Inc.’s CCPA Employee Notice, please copy and paste the following link into your web browser: https://checkpoint.url-protection.com/v1/r01/url?o=https%3A//usag-inc.com/ccpa-employee-notice/&g=NzI2YWRlZmFiZGI1Y2MzYg==&h=ZDFjYTNlZmU1NTgzMzM5NDkxMDA2MWYyNjYzN2E2YjIyZDI1NWZmMTJlZmJmZGQ5MWNmOTczYjUxMjNkNzg5Yw==&p=Y3AxOnVzYWxsaWFuY2Vncm91cGluYzpjOm86M2Q2ZWRkYjMwYjAyNzk4MGRlYTFiYmEwNGQwNWRhODY6Nzp0OlQ=