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Warranty Administrator

SHAKER JCB

Auburn, KY

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JOB DETAILS
SKILLS
Analysis Skills, Automotive Industry, Claims Processing, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Equipment Maintenance/Repair, Health Insurance, Heavy Equipment/Vehicles, High School Diploma, Industry Standards, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Staff Policies, Staff Training, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Auburn, KY
POSTED
30+ days ago
Benefits:
  • Employee discounts
  • Paid time off
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Training & development

About the Role:
Join SHAKER JCB as a Warranty Administrator, where you'll play a crucial role in ensuring customer satisfaction through effective warranty management. Be part of a dynamic team in Auburn, KY, dedicated to providing top-notch service and support to our valued clients.



Responsibilities:
  • Process warranty claims efficiently and accurately to ensure timely resolution.
  • Review and analyze warranty documentation for compliance and accuracy.
  • Communicate with vendors regarding warranty status and inquiries.
  • Maintain detailed records of warranty claims and resolutions in the system.
  • Collaborate with the service department to resolve warranty-related issues.
  • Monitor warranty trends and provide feedback for process improvements.
  • Assist in training staff on warranty policies and procedures.
  • Stay updated on industry standards and manufacturer warranty policies.
Requirements:
  • High school diploma or equivalent; relevant certifications preferred.
  • 2+ years of experience in warranty administration or a related field.
  • Strong attention to detail and excellent organizational skills.
  • Proficient in using warranty management software and Microsoft Office.
  • Exceptional communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Customer-focused mindset with problem-solving abilities.
  • Knowledge of heavy machinery or automotive industry is a plus.
About Us: SHAKER JCB has established itself as a leader in the heavy equipment industry, providing exceptional machinery and service to our clients. Customers love us for our commitment to quality and reliability, while our employees appreciate a supportive work environment that encourages growth and development.

Flexible work from home options available.

About the Company

S

SHAKER JCB

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