Analysis Skills, Automotive Repair and Maintenance, Chargebacks, Communication Skills, Corporate Policies, Detail Oriented, Documentation, Internal Audit, Maintain Compliance, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Profit & Loss, Quality Management, Regulatory Compliance, Repair Orders, Risk Management, Trend Analysis
Position Summary
We are seeking a detail-oriented and process-driven Warranty Administrator to support our service department by ensuring all warranty repair orders and documentation meet Ford Motor Company warranty policies and guidelines.
This role is strictly focused on review, compliance, and internal documentation accuracy-no claim submission to the manufacturer is required. The ideal candidate will act as a gatekeeper to ensure warranty integrity, reduce risk, and maintain audit readiness.
Key Responsibilities
- Review all warranty repair orders for accuracy, completeness, and compliance with Ford warranty policies.
- Verify proper documentation including technician stories, causal parts, labor operations, and supporting details.
- Ensure all warranty paperwork meets Ford audit and policy standards prior to submission.
- Identify and correct discrepancies, missing information, or non-compliant claims.
- Work closely with service advisors, technicians, and management to improve documentation quality.
- Maintain organized and audit-ready warranty files (digital and/or physical).
- Track and report trends, errors, and opportunities for process improvement.
- Assist in internal warranty audits and compliance checks.
- Stay current on Ford warranty policies, bulletins, and updates.
Qualifications
- Previous dealership experience required (Ford experience required).
- Strong understanding of automotive service processes and repair orders.
- Familiarity with Ford warranty policies and compliance standards.
- Proficiency in CDK dealership management system required.
- Exceptional attention to detail and organizational skills.
- Ability to interpret and enforce policy guidelines.
- Excellent communication skills to work across departments.
Key Traits for Success
- Highly detail-oriented and process-driven.
- Strong accountability and consistency.
- Analytical mindset with problem-solving ability.
- Ability to enforce standards while maintaining positive team relationships.
Why This Role Matters
This position plays a critical role in protecting dealership profitability by ensuring warranty compliance, audit readiness, and claim accuracy-reducing chargebacks and strengthening operational integrity.