Warranty Administrator

Nextech

Melbourne, Florida

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JOB DETAILS

SALARY

$24.04–$24.04 Per Hour

SKILLS

Accounts Receivable, Analysis Skills, Billing, Claims Processing, Communication Skills, Continuous Improvement, Copying Machines, Customer Satisfaction, Detail Oriented, Documentation, Establish Priorities, HVAC, High School Diploma, Internal Audit, Leadership, Maintain Compliance, Maintenance - HVAC, Microsoft Excel, Microsoft Office, Office Equipment, Operational Improvement, Operational Strategy, Operations Management, Performance Metrics, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Reimbursement, Supplier Relationship Management (SRM), Time Management, Trend Analysis, Vendor/Supplier Relations, Writing Skills

LOCATION

Melbourne, Florida

POSTED

12 days ago

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You'll Be DoingTake ownership of critical warranty processes and play a key role in maximizing reimbursement, ensuring compliance, and improving operational efficiency across our HVAC/R service business:

Analyze and review warranty claims with precision, ensuring alignment with manufacturer guidelines
Lead the resolution of denied, disputed, or aged claims-driving resubmissions and recovery efforts
Monitor and reconcile warranty receivables to ensure timely and accurate vendor payments
Manage warranty invoice ownership within the issue log, ensuring swift resolution and accountability
Identify trends in denials, underpayments, and delays-and recommend data-driven improvements
Ensure compliance with manufacturer programs, internal policies, and audit standards
Collaborate with vendors, suppliers, and internal teams to resolve complex warranty challenges
Stay ahead of manufacturer recalls, bulletins, and updates-communicating key changes proactively
Maintain and audit warranty documentation for accuracy and completeness
Prepare performance metrics and aging reports that inform leadership decisions
Support continuous improvement initiatives to enhance warranty operations and outcomes

What Makes Nextech Different?We invest in your success and reward your expertise with a best-in-class employee experience:

Competitive compensation and overtime opportunities
Comprehensive health, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Career advancement opportunities within a growing national leader
Ongoing training and professional development
A high-performance culture grounded in integrity, expertise, and customer-first service

Min CompensationUSD $24.04/Hr. Max CompensationUSD $26.19/Hr. What We're Looking ForWe're seeking a detail-driven professional with a strong foundation in warranty operations and a passion for delivering results:

2+ years of experience in warranty administration, billing, or service operations
Advanced knowledge of manufacturer claim processing and warranty systems
Strong analytical skills with the ability to identify trends and drive improvements
Exceptional attention to detail and accuracy in a fast-paced environment
Excellent written and verbal communication skills
Proven ability to manage vendor relationships and resolve complex issues
Advanced proficiency in Microsoft Excel and Office tools
Self-starter with the ability to work independently and prioritize effectively
Experience in HVAC or a related service industry preferred
High school diploma required; Associate degree strongly preferred

Physical Requirements

Continuously able to work in office environment
Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer.
Continuously able to work in office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to8 hours
Able to alternate between sitting and standing, as needed throughout the day
Occasionally able to lift up to 15 lbs.
Continuously requires vision, hearing, twisting, and talking
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing

About the Company

Nextech

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