About Us: Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.
Position Summary
The Warranty Administrator is responsible for processing, submitting, and reconciling manufacturer warranty claims in a timely and accurate manner. This position serves as a liaison between the dealership and vehicle manufacturers to ensure compliance with warranty policies and procedures while maximizing warranty reimbursement and minimizing claim rejections.
Essential Duties and Responsibilities
- Review repair orders for completeness, accuracy, and warranty eligibility.
- Prepare, submit, and process warranty claims according to manufacturer guidelines and deadlines.
- Monitor, track, and follow up on open, pending, and rejected warranty claims.
- Resolve claim discrepancies and seek corrections or additional documentation as needed.
- Maintain accurate warranty records and supporting documentation.
- Reconcile warranty receivables and ensure timely collection of manufacturer payments.
- Research warranty coverage, policies, procedures, recalls, and service campaigns.
- Work closely with service advisors, technicians, parts personnel, and management to ensure proper claim documentation.
- Audit repair orders to verify labor operations, parts usage, coding, and technician comments meet manufacturer requirements.
- Process warranty cancellations, adjustments, and chargebacks when necessary.
- Assist with manufacturer warranty audits and provide requested documentation.
- Maintain confidentiality of dealership, customer, and manufacturer information.
- Perform additional administrative duties as assigned.
Qualifications
Required
- High school diploma or GED.
- Strong administrative, organizational, and data entry skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple deadlines and prioritize workload effectively.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Strong communication and problem-solving skills.
Preferred
- Previous automotive dealership experience.
- Prior warranty administration experience.
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar).
- Knowledge of manufacturer warranty policies and procedures.
- OEM certification or training is a plus.
Knowledge, Skills, and Abilities
- Strong understanding of automotive repair orders and service operations.
- Ability to interpret manufacturer warranty guidelines.
- Excellent analytical and reconciliation skills.
- Ability to work independently while maintaining strong collaboration with the service department.
- High level of integrity and professionalism.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Ability to occasionally lift up to 25 pounds.
- Ability to communicate effectively in person, by phone, and electronically.
Performance Expectations
- Timely submission of warranty claims.
- Minimized claim rejections and chargebacks.
- Accurate warranty receivable reconciliation.
- Compliance with manufacturer and dealership policies.
- Strong internal customer service to service, parts, and accounting departments.
What We Have To Offer:
- Competitive compensation.
- PTO and sick time
- Employee discounts.
- Referral program.
- Comprehensive benefits such as health, dental, and vision insurance.
- Company sponsored life insurance.
- 401(k) retirement savings plan.
- Opportunities for career growth and advancement.
- Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
Apply With Us:If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture, apply with us today.
We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.