Warranty Analysis and Quality Specialist

Warranty Analysis and Quality Specialist
Location: Peachtree City, GA (onsite)
Pay: $120k-$130k/yr
Schedule: M-F | 8 AM- 5 PM
Interview: 2 Rounds (virtual + onsite)

OVERVIEW:

We are seeking an experienced Warranty Analysis and Quality Specialist to join our team. This role involves analyzing warranty data, monitoring product quality trends, supporting root cause investigations, and driving continuous product improvement initiatives. Key responsibilities include enhancing the quality of our products, services, and parts, as well as ensuring the accuracy of repair steps and documentation.

As we pursue an aggressive growth strategy with current revenues exceeding $500 million, we are making significant investments in the Americas market to expand our market share.

RESPONSIBILITIES:
Warranty Data Analysis:

• Analyze warranty claim data, failure trends, and warranty cost drivers.
• Support the development of dashboards and data visualization tools for performance tracking.
• Evaluate warranty claim reasonableness and identify potential claim abnormalities.

Product Quality Monitoring:

• Monitor field quality performance of machines and components.
• Assist in releasing campaigns and bulletins to help improve product quality and durability.
• Engage in new product development activities from a warranty perspective.
• Support investigations of failed components and major warranty cases.

Service Campaign and Bulletin Management:

• Support the development, coordination, and execution of service campaigns, product improvement programs, and field corrective actions.
• Assist in strategic planning in collaboration with cross-functional teams.
• Prepare professional documentation in compliance with company policies, industry standards, and legal regulations.
• Track campaign progress, completion rates, and dealer participation status, working with cross-functional teams to ensure timely implementation.
• Analyze campaign effectiveness by maintaining accurate records, documentation, and reporting metrics related to campaign-related warranty claims.

Root Cause and Failure Analysis:

• Coordinate with Engineering and Quality teams to identify root causes.
• Support parts and components failure analysis and generate reports with observations.

QUALIFICATIONS:

• Associate or bachelor's degree preferred in Engineering, Automotive or Heavy Equipment Technology, Industrial Engineering, Quality Management, or related technical field.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Effective written and verbal communication skills with a strong customer service focus.
• Knowledge of SAP, Salesforce, SIS, or related systems preferred.
• Knowledge of mechanical engineering, heavy equipment technical understanding, and/or warranty quality management preferred.
• Strong analytical and problem-solving skills with a passion for continuous learning and knowledge accumulation.
• High attention to detail and accuracy, along with strong patience for understanding policies and regulations.

BENEFITS:
Compensation will be competitive and commensurate with experience, and will include a base salary, an annual performance bonus, and other exceptional benefits:

• Bonus Eligible
• Medical, Dental, and Vision
• Paid Time Off
• 401(k) Savings Plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Company Paid Short-Term Disability (STD) and Long-Term Disability (LTD) Benefits
• Life Insurance
• Employee Assistance Program (EAP)

EQUAL OPPORTUNITY STATEMENT
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

DRUG AND ALCOHOL FREE WORKPLACE NOTICE
We maintain a drug-free workplace consistent with applicable federal, state, and local laws. Applicants may be required to complete pre-employment screenings, including drug and/or alcohol testing, as a condition of employment where permitted by applicable law. Testing requirements, employment practices, and workplace policies may vary based on work location, position responsibilities, business necessity, workplace safety considerations, customer requirements, contractual obligations, and applicable regulatory standards.

We comply with applicable federal, state, and local laws relating to marijuana/cannabis use, including applicable medical and recreational marijuana laws where permitted. However, applicants and employees are prohibited from being impaired, under the influence, or in possession of prohibited substances while working, operating company vehicles or equipment, performing safety-sensitive duties, conducting company business, or while on company property, consistent with applicable law.

Certain positions may be designated as safety-sensitive or subject to additional regulatory, customer, contractual, or operational requirements and may require participation in pre-employment, random, reasonable suspicion, post-accident, follow-up, or other drug and/or alcohol testing programs in accordance with applicable federal, state, and local laws. Positions subject to U.S. Department of Transportation (DOT) regulations, federal contractor requirements, customer site requirements, or other applicable regulatory standards must comply with all related testing, reporting, workplace safety, and compliance requirements as a condition of employment.