Accounts Payable, Accounts Receivable, Administrative Skills, Billing, Claims Processing, Contract Management, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Distribution Services, Documentation, ERP (Enterprise Resource Planning), Microsoft Excel, Microsoft Outlook, Multitasking, Organizational Skills, Record Keeping, Technical Support
3-Month Contract | Onsite
Oxford Solutions is seeking a Warranty Claims Administration Specialist for a contract opening with our client. This role will focus on processing warranty-related claims, credits, invoices, customer inquiries, and case documentation.
The ideal candidate is highly organized, accurate, and comfortable managing a large volume of email-based and online transactions.
Responsibilities
- Process warranty labor claims and distributor part credit requests
- Review and enter claims, invoices, rewards, and related documentation
- Respond to customer and distributor inquiries by email
- Maintain accurate case records and update claim statuses
- Support accounts receivable and accounts payable-related administrative tasks
- Help reduce processing backlogs while maintaining service-level expectations
- Coordinate with internal departments to resolve missing or incomplete information
- Perform high-volume data entry across CRM, ERP, and online systems
Qualifications
- 2-5 years of administrative, claims processing, or customer service support experience
- Warranty administration experience is highly preferred
- Experience handling high-volume data entry and email correspondence
- Strong attention to detail and ability to manage multiple priorities
- Proficiency with Microsoft Outlook and Excel
- Experience using CRM and ERP systems
- Background in manufacturing, distribution, service coordination, technical support administration, or accounts payable/receivable is helpful
- Ability to work onsite for the duration of the three-month contract
Warranty Claims Administration Specialist - 26-00553