Warranty Claims Specialist

Summary:

The Warranty Claims Specialist works as a liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Responsibilities:

• Administratively support centralized warranty claims processing
• Foster effective and timely communication between all branches and corporate warranty department
• Communicate and coordinate with supervisor on processing issues
• Overall responsibility for data entry upkeep and maintenance of warranty claims

Duties:

• Receive and process copies of the closed warranty repair order
• Enter necessary claim data into multiple supplier systems
• Communicate with branch personnel related to submitted warranty claims
• Communicate with vendor warranty departments as needed
• Track and report on open warranty claims to determine if additional action is needed for payment
• Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools
• Other duties as assigned

Education, Skills, Experience:

• Associate's degree (AA) in office related field or comparable work experience
• Three to five years related experience; general office or accounting experience preferred
• Ability to demonstrate or display office protocols to staff and other departments
• Must be highly organized, detail oriented and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Reporting system experience, including Microsoft Power BI experience is a plus, but not required

Work Environment, Physical Demands:

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basis
• Ability to work in an environment to include 8-10-hour days, and flexibility to extend working hours when necessary

CSM Job Standards Accountabilities:

Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.

Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.

Teamwork: Working cooperatively in a professional demeanor to complete work assignments.

Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.

Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.

Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.