Warranty Claims Specialist

Summary:

The Warranty Claims Specialist works as a corporate liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.

Responsibilities:

• Administratively support centralized warranty claims processing
• Foster effective and timely communication between all branches and corporate warranty department
• Communicate and coordinate with supervisor on processing issues
• Overall responsibility for data entry upkeep and maintenance of warranty claims

Duties:

• Receive and process copies of the closed warranty repair order
• Enter necessary claim data into multiple supplier systems
• Communicate with branch personnel related to submitted warranty claims
• Communicate with vendor warranty departments as needed
• Track and report on open warranty claims to determine if additional action is needed for payment
• Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools
• Other duties as assigned