Call Centers, Chargebacks, Check Processing, Claims Processing, Communication Skills, Customer Relations, Exchange Rates, Fitness, Health Plan, Microsoft Office, Problem Solving Skills, Standard Operating Procedures (SOP), Vision Plan
Purpose: this position exists to process warranty claims and to maintain warranty records to promote timely, accurate and cost efficient processing of warranty claims.
Essential Functions:
- Research, review, code and process all types of warranty claims assuring that all required documentation and information has been received; approves or denies claims.
- Research and resolve pending issues on claims.
- Makes vendor chargeback decisions during claim processing.
- Communicates with dealers regarding claims issues.
Additional Functions:
- Convert claims from Canadian dollars to US currency using current exchange rate.
- Assists in training dealers on policies, processes and website usage.
- Runs bi-weekly batch process & checks ready-to-pay claims for duplicates, verifies claim amounts, proper pay-to dealers; and pulls ready-to-pay and denied claims.
Experience / Knowledge:
- Customer facing experience is desired.
- Prior call center experience is helpful.
- Requires knowledge of Jayco products, processes.
- Willingness to learn, grow and adapt to an ever-changing product environment.
- Must be proficient in Microsoft Office software.
Necessary Skills / Abilities:
- Ability to communicate with dealers in a professional manner to gather facts and resolve disputes.
- Ability to respond to inquiries on a wide variety of issues using SOPs in a high volume environment.
- Detail orientation with demonstrated organizational skills is required.
- Demonstrates desire and ability to assess problem situations and respond appropriately.
- Possess a strong work ethic, including arriving on time & working scheduled shifts.
Work Requirements:
- This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
- Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to lift and move up to 10 pounds.
- This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
- Regular attendance is required.
- Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefits package including:
- (2) Medical Insurance plan options, HSAs, and FSAs
- Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
- Dental Insurance
- Vision insurance
- Disability and Life Insurance
- 401k plan with an annual discretionary match
- Wellness Benefits
- On-site Fitness Center access (IN only)
- Health Clinic for employee use (IN only)
- Employee Assistance Program (EAP) Benefits