Warranty Clerk

Position Title: Warranty Clerk

Department: Service

Reports to: Service Manager

The Don Mealey Sport Auto Group is a family owner and operating dealer group here within the Central Florida area since 1974. We currently have 5 amazing locations where we cater to our customers by doing our very best to meet and exceed their expectations at every opportunity. We pride ourselves in offering our employees a work/professional life balance allowing them the ability for advancement and growth at every turn. We believe with excitement and happiness in the employees’ experience that overall enjoyment will flow over to our customers and the products we are able to deliver. It is our goal to run an innovative, fun and successful dealership that puts people first making a difference in the lives of our customers and co-workers while providing service to our communities.

We are looking for experienced Service Warranty Clerk to join our teams. Your main responsibility will be to process all warranty claim concerns for new and used vehicles at the dealership.

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Responsibilities:

• Have a complete understanding of manufacturer and after-market warranty company policies and procedures.
• Establish and maintain productive relationships with the manufacturers designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
• Return improperly completed repair orders to the person originating the document for correction and completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
• Flag the appropriate technicians for the hours earned on the operations they performed.
• Check each repair order against the vehicles service history to avoid making duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
• Report to management any abuses or manipulation of warranty claims.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
• Review all rejected warranty claims and prepare the repair orders for immediate resubmission.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
• Arrive and depart work at the hours designated by service management.
• Maintain a high level of personal grooming, hygiene and dress consistent with the duties of the position.

Requirements:

• Follows the dress code the company has put in place. Maintains a clean and neat work area.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.
• Follows all company policies and procedures. Notifies supervisor of any illegal activity.