Warranty Coordinator, Vehicle Maintenance

Warranty Coordinator, Vehicle Maintenance

Salary

$104,454.88 Annually

Location

80 Broadway, Everett

Job Type

Full-Time

Job Number

26-20199

Department

MBTA - Everett Main Repair

Area

414-Everett Bus Shop

Opening Date

09/23/2026

Closing Date

10/7/2026 11:59 PM Eastern

Bargaining Unit

MBTA L453 Professional

Licenses / Certifications

Please see job description.

Safety Sensitive

No; this is not a Safety Sensitive position.

On-Call or 24/7

No; this position is not classified as on-call or 24/7.

Essential Classification (Emergency Staff)

No; this position is classified as non-essential (during declared States of Emergency).

• Description
• Benefits
• Questions

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Warranty Coordinator will support the coordination, administration, and execution of warranty-related activities for Bus and/or Rail Vehicle Maintenance operations, as assigned.

Duties & Responsibilities

• Coordinate, prepare, and submit warranty claims on behalf of the MBTA for new and existing vehicles, equipment, components, and parts within the employee's assigned Vehicle Maintenance area.
• Monitor vendor compliance with contractual warranty requirements and evaluate the reliability of major systems, components, equipment, and parts.
• Track warranty claims and reimbursements for labor, materials, parts, and related costs using MCRS2, Microsoft Excel, and other applicable systems.
• Use MCRS2 to document and manage the full warranty process, including claim creation, supporting documentation, disposition, reimbursement, and closure.
• Assist with the implementation, maintenance, and use of computerized maintenance management systems to track warranty work performed on vehicles, components, assemblies, and parts.
• Guide Vehicle Maintenance personnel within the assigned department, mode, or work location regarding the documentation required for warranty claims.
• Generate, review, and analyze daily and periodic reports to track warranty claims, reimbursements, recurring defects, and failure trends.
• Analyze repair and failure data and recommend corrective actions, recovery opportunities, or additional technical review based on identified trends.
• Assist maintenance personnel with the disposition, return, storage, shipment, or disposal of warranty-related parts, components, and assemblies.
• Maintain accurate and detailed records of warranty claim payments, reimbursements, accounts receivable documentation, credits, and outstanding balances.
• Manage and report on asset-recovery activities involving diesel particulate filters, cores, obsolete parts, repairable components, scrap materials, recyclable materials, and other recoverable assets.
• Review and become familiar with applicable warranty provisions, contracts, specifications, and related contractual requirements.
• Support assigned Vehicle Maintenance, Vehicle Engineering, and project-management staff with warranty-related contract administration, contract terms, claim documentation, and vendor coordination.
• Attend meetings with Vehicle Engineering, Maintenance Directors, internal customers, project teams, procurement staff, and vendors as required.
• Review and prepare claims for submission to manufacturers and vendors involving defective parts, systems, components, or equipment.
• Track recovery of labor, material, shipping, and other allowable warranty-related costs.
• Lift, package, label, and prepare materials, parts, and components for shipment to vendors, manufacturers, or repair facilities as required.
• Provide management with weekly reports on warranty activity, claim status, reimbursements, defect trends, fleet performance, and asset recovery.
• Assist the receiving department with warranty-related receiving, inspection, documentation, storage, and material disposition activities as needed.
• Manage asset-recovery activities involving diesel particulate filters, cores, obsolete parts, repairable components, and other recoverable materials.
• Educate and support internal customers regarding warranty procedures, documentation requirements, claim eligibility, and system use.
• Perform all other duties and projects as assigned.

Supervision

• None.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution.
• Two (2) years of materials management experience related to equipment maintenance, inventory control, asset recovery, and warranty administration.
• Demonstrated ability to develop, implement, maintain, and support materials management and warranty processes, procedures, and tracking systems.
• General knowledge of vehicle systems and subsystems, including those used in buses, subway cars, rail coaches, locomotives, and related transportation equipment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, Project, and other applicable database, maintenance-management, and reporting systems.
• Ability to review contracts, warranty provisions, technical documentation, maintenance records, and supporting claim information.
• Effective organizational, analytical, problem-solving, time-management, and customer-service skills.
• Ability to lift, carry, push, pull, and move materials, parts, packages, and equipment.
• Ability to stand, walk, bend, stoop, crouch, kneel, reach, climb stairs, and perform repetitive movements as required.
• Ability to work in vehicle maintenance facilities, storage areas, receiving areas, rail yards, and other active industrial environments.
• Ability to work around moving vehicles, machinery, noise, dust, fumes, oils, solvents, and other conditions associated with maintenance and material-handling operations.
• Ability to wear and properly use all required personal protective equipment, including safety footwear, safety glasses, gloves, hearing protection, high-visibility apparel, and other PPE as required by the task or work location.
• Ability to comply with all applicable safety procedures, material-handling requirements, and hazardous-material controls.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience & Skills

• Experience with warranty claims, contract administration, computerized maintenance-management systems, materials management, vendor coordination, and data analysis in a transportation, manufacturing, or equipment-maintenance environment.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTAs ADA Unit at 617-222-5751 or hradaaa@mbta.com.
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelors degree
• Masters degree
• Professional degree
• Doctorate degree
• Did not obtain a High school diploma or equivalent (G.E.D.)

02

Do you have two (2) years of materials management experience related to equipment maintenance, inventory control, asset recovery, and warranty administration?

• Yes
• No

03

Have you demonstrated ability to develop, implement, maintain, and support materials management and warranty processes, procedures, and tracking systems?

• Yes
• No

04

Do you have general knowledge of vehicle systems and subsystems, including those used in buses, subway cars, rail coaches, locomotives, and related transportation equipment?

• Yes
• No

05

Do you have strong written and verbal communication skills?

• Yes
• No

06

Please rate your current proficiency level using Microsoft Word, Excel, Project, and other applicable database, maintenance-management, and reporting systems.

• No Experience
• Beginner
• Intermediate
• Advance
• Expert

07

Do you have the ability to review contracts, warranty provisions, technical documentation, maintenance records, and supporting claim information?

• Yes
• No

08

Do you have the ability to lift, carry, push, pull, and move materials, parts, packages, and equipment?

• Yes
• No

09

Do you have the ability to stand, walk, bend, stoop, crouch, kneel, reach, climb stairs, and perform repetitive movements as required?

• Yes
• No

10

Do you have the ability to work in vehicle maintenance facilities, storage areas, receiving areas, rail yards, and other active industrial environments?

• Yes
• No

11

Do you have the ability to work around moving vehicles, machinery, noise, dust, fumes, oils, solvents, and other conditions associated with maintenance and material-handling operations?

• Yes
• No

12

Do you have the ability to wear and properly use all required personal protective equipment, including safety footwear, safety glasses, gloves, hearing protection, high-visibility apparel, and other PPE as required by the task or work location?

• Yes
• No

13

Do you have the ability to comply with all applicable safety procedures, material-handling requirements, and hazardous-material controls?

• Yes
• No

14

Please list any nationally recognized certification or statewide/professional certification in a related field.

15

Do you have experience with warranty claims, contract administration, computerized maintenance-management systems, materials management, vendor coordination, and data analysis in a transportation, manufacturing, or equipment-maintenance environment?

• Yes
• No

16

Do you have a valid U.S. Drivers License?

• Yes
• No

17

Are you legally authorized to work in the United States?

• Yes
• No

18

Will you now or in the future require visa sponsorship to continue working in the United States (e.g. H-1B visa status)?

• Yes
• No

Required Question

Employer Massachusetts Bay Transportation Authority

Address 10 Park Plaza

Boston, Massachusetts, 02116

Phone (617) 222-3200

Website https://www.mbta.com