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Warranty & Customer Liaison Engineer (Electrical/Controls)

Magna International, Inc

Troy, Michigan

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JOB DETAILS
SKILLS
8D, Analysis Skills, Automotive Industry, Automotive Technology, Bug Tracking Software, Bug Tracking/Defect Management, Calibration, Code Reviews, Communications Protocols, Control Systems, Customer Relations, Electrical Components, Electrical Engineering, Electrical Wiring, Electricity, Electromagnetic Interference (EMI), Electronics, ISO (International Organization for Standardization), Identify Issues, Latchup, Leadership, Logic Analyzer, Manufacturing, Negotiation Skills, OEM (Original Equipment Manufacturer), Oscilloscope, Physics, Powertrain, Printed Circuit Board (PCB), Printed Circuit Board Assembly (PCBA), Safety/Work Safety, Soldering, Solenoids, Systems Engineering, Technical Leadership, Test Bench, Test Plan/Schedule, Waveforms, Wire Harness
LOCATION
Troy, Michigan
POSTED
14 days ago
Job descriptions may display in multiple languages based on your language selection.

What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities:

Mission of the Position:

The Electrical Warranty & Customer Liaison Engineer is the primary technical authority for field performance issues related to transmission control systems and electronic components. You will bridge the gap between complex signal/software data and the OEM customer. Your goal is to diagnose electrical failures, manage software "bug" investigations, and protect the company's liability through data-driven technical defense.

Key Responsibilities:

  • Electronic Root Cause: Lead the teardown and bench testing of Transmission Control Modules (TCMs), sensors, solenoids, and internal wiring harnesses.
  • Signal Analysis: Utilize oscilloscopes and logic analyzers to identify signal noise, grounding issues, or intermittent circuit opens/shorts.
  • Software/Calibration Review: Analyze "Freeze Frame" data and error logs to determine if a field issue is a hardware failure or a software calibration edge-case.
  • 8D Leadership: Drive technical investigations for electrical "Non-Conformance" using Fishbone and 5-Why tools, focusing on PCB defects, solder integrity, or component latch-up.
  • OEM Technical Lead: Serve as the "Subject Matter Expert" (SME) during weekly Warranty quality meetings with the customer's electrical and systems engineering teams.
  • Data Presentation: Translate complex electrical waveforms and error-code logic into clear, executive-level presentations that explain the "Physics of Failure."
  • Liability Negotiation: Defend the company against "No Trouble Found" (NTF) claims by proving external factors like vehicle-side wiring issues, EMI (Electromagnetic Interference), or improper jump-starting.
  • Portal Management: Ensure all technical responses in OEM portals (e.g., GM PRTS, STLA GIMS) are linguistically precise and technically sound.

Requirements and Qualifications:

  • Bachelor of Science in Electrical Engineering (BSEE) from an accredited university is required.
  • 3+ years of experience in automotive electronics, power electronics, or control systems.
  • Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer, INCA).
  • Strong understanding of circuit board (PCBA) manufacturing and common failure modes (dendrite growth, thermal fatigue).
  • Knowledge of ISO 26262 (Functional Safety) and IATF 16949 is a plus.
  • Technical Diplomacy: Ability to explain a complex software "re-flash" or hardware "revision" to a customer without conceding unnecessary liability.
  • Systemic Thinking: Understanding how the electrical system interacts with the mechanical transmission hardware (the "Mechatronics" perspective).
  • Agility: Comfortable shifting from a Lab environment to a high-pressure customer negotiation meeting.
  • SW vs. HW Identification: Accuracy in triaging failures either software-fixable or requiring a hardware change.
  • Warranty Recovery: Successfully identifying OEM-side elect

About the Company

M

Magna International, Inc

We are a leading global automotive supplier with 347 manufacturing facilities and 94 product development, engineering and sales centres in 27 countries. We have over 159,000 employees focused on delivering superior value to our customers through innovative processes and World Class Manufacturing.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1957
WEBSITE
http://www.magna.com/

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