Administrative Skills, Background Investigation, Calendar Management, Call Monitoring, Communication Skills, Credit Processing, Cross-Functional, Java IDE (Integrated Development Environments), Leadership, Operational Strategy, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Team Player, Time Management, Writing Skills
This is an administrative position focused on service dispatching with additional cross-training in administrative support functions. This role primarily supports dispatch operations but will flex between responsibilities based on business needs, including credits/debits processing and general administrative tasks.
Responsibilities:
Essential Duties and Responsibilities:
- Daily reporting of dispatches.
- For specific customers, call stores to qualify service issues and dispatch service companies.
- Enter dispatched calls into Service Call Tracking and Serial Number Inquiry software.
- Follow up on parts orders in WHAM and JDE software.
- Follow up with service companies confirming job completions.
- Enter dispatch information into customers’ databases.
- Ensure timely communication between customers, service companies, and internal teams.
- Maintain accurate records of open and completed dispatches.
- Process credit and rebills.
- Provide administrative support to the Warranty Department for miscellaneous tasks.
- The Warranty Dispatcher is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
- Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
- Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
- Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.
- Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.
Qualifications:
- High School diploma or general education degree (GED) required.
- Dispatching experience a plus.
- Possess strong verbal and written communication skills.
- Must be well organized and self-motivated.
- Must have the ability to work in a fast-paced environment.
- Proficient in Microsoft Office applications.
- Comfortable making numerous calls in one day to end users and service companies.
- Ability to work in a team-oriented environment with a positive, professional attitude.
The hours for this position are 7:30am - 4:00pm, Monday through Friday.
We are proud to be an Equal Opportunity Employer.
Company-paid background check required upon hire.