Warranty Engineer

Company Overview

Alliant Power is the nation’s leading provider of premium engine repair components, specializing in Original Equipment fuel systems, remanufactured long block engines, turbochargers, and aftertreatment parts and installation kits for on road, off road, and marine engines. Our expansive product range and service network of certified repair experts will ensure the right repair is done right the first time. Alliant Power provides new and certified remanufactured parts and offers complete kit solutions to facilitate faster quality repair. Our 50+ year relationship with leading industry manufacturers has made us the largest integrated provider of premium engine repair components. With the dedication of our technical, inside sales and operational staff in four U.S. time zones, we ensure our partners get the support and timely, accurate service they need, visit Alliant Power - Diesel Engine Parts, Service & Repair to learn more about our product offering and service network.

Job Summary

This position is responsible for managing the warranty claims process and communicating with customers, vendors, production team, and management on these warranty claims. Once trained, the Warranty Engineer is expected to maintain a working knowledge of Alliant Power products.

Key Departmental Responsibilities

• Serve as the primary point of contact for all warranty inquiries, technical questions, and warranty claims ensuring timely and accurate responses to internal and external stakeholders.
• Lead and manage the end-to-end warranty claims process through resolution, including coordination of return shipments and completion of root cause evaluations, ensuring timely, accurate, and efficient closure of all claims.
• Provide technical guidance to customers, including diagnostic support to prevent non-warrantable claims.
• Maintain the warranty website/portal, including documenting process steps and assisting customers with portal usage.
• Collaborate with production/warranty technician to prioritize and ensure proper teardown and analysis of returned warranty engines.
• Gather, analyze, and interpret internal and external data to identify trends, exposure, root causes, and corrective actions; support early detection of systemic issues using methodologies such as 8D, 5-Why, and FMEA.
• Analyze and maintain warranty claim data, documentation, teardown records, and root cause evaluations; ensuring accurate reporting and clear communication of findings to production and management teams.
• Identify and recommend process improvements based on warranty data and performance trends, contributing to measurable reductions in warranty costs, failure rates, and repeat issues.
• Coordinate parts vendor returns and collaborates with suppliers on returns, warranty rates, and associated claim costs, supporting recovery of expenses and supplier accountability.
• Operate in compliance with the Alliant Power Quality Management System (QMS) ensuring adherence to established procedures and continuous improvement standards.
• Must work cross functionally, interacting often with Finance, Customer Service, Sales and other departments to support warranty operations and enhance overall process efficiency.
• Provide input on system needs, enhancements, and process updates.
• Support team members across departments and perform additional duties and projects as assigned.

 Performance Factors

All Alliant Power employees shall exhibit the following:

Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employees can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

Communication/listening: The employee communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Listening to others and allows them to make their point.

Relationships with others: The employee works effectively and relates well with others including superiors, coworkers, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Safety and security: The employee actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Quality and continuous improvement: The employee promotes organizational effectiveness by anticipating and dealing with problems. Encourages others to suggest improvements to work processes, and persistently focuses on quality, as well as on results. Seeks ways to improve productivity and effectiveness by identifying sources of mistakes and determining or suggesting a course of action to prevent their recurrence.

Teamwork: The employee is a team player who contributes valuable ideas, opinions, and feedback. Communicates openly and honestly and can be counted on to fulfill commitments made to others.

Skills & Qualifications

Bachelor's degree in mechanical/automotive engineering OR equivalent technical/hands-on industry experience. Minimum 3–5 years of experience in technical warranty administration, failure analysis, or customer-facing roles within the engine/heavy machinery industry. Familiar with ISO 9001:2015 manufacturing standards. Must be an opportunity and solution-oriented, self-confident, flexible, and an analyst who can translate data into information. Possess the ability to solve problems, make informed decisions quickly and independently, and be able to suggest and guide process improvements. Well organized with a professional manner. Candidates must possess strong initiative and proven willingness to assume ownership for areas of responsibility. Strong interpersonal communication skills are a must.

Compensation 

The anticipated starting salary range for this position is $75,000 to $85,000. Placement within the range will be based on factors including experience, education, skills, and overall qualifications.