Position Description
Leads warranty reduction teams to identify root cause of failures, develop design and manufacturing corrective actions and leads implementation. Prepares reports on complex warranty data and tracks project updates to completion. Provides technical expertise to warranty technicians and resents counter measures of warranty issues to senior management.
Job Responsibilities
Develops engineering specifications and processes on dissembling and analyzing packs.
Develops engineering and test station specifications and processes to analyze warranty packs, and to process refurbish returned packs into functionable service packs.
Leads root cause analysis and countermeasure solutions through analyzing complex warranty trend data and the use of central engineering teams.
Provides warranty and service history feedback to new product engineering teams
Leads Failure Modes and Effects Analysis (FMEA) activities
Provides expertise on claims data and recommends solutions to close the loop on confirmed corrective actions of quality issues
Participates in and/or leads repair teams to resolve service issues
Performs other duties as assigned
Job Skills Requirements
Advanced knowledge of problem analysis techniques
Advanced mechanical and electrical engineering skills
Advanced problem solving and analytical ability
Advanced communication skills, both verbal and written, for interacting with diverse groups of people
Fluent in English and primary language used in area of responsibility and/or location
Education
Bachelors Degree in Mechanical Engineering or Electrical Engineering
Experience Requirements
Physical & Environmental Requirements
Warranty Engineer