Warranty Manager, National Accounts

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers' challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better.

We're seeking a Warranty Manager, National Accounts who's ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride-all built to help our partners and team succeed.

Job Title: Warranty Manager, National Accounts | Req ID: 16531 | HR Contact: Taylor J VALLEY | Location: Building Envelope - Corp Nashville, TN

ABOUT THE ROLE

As the Warranty Manager for National Accounts, you will serve as a critical bridge between our high-value clients and our internal operations. You are responsible for ensuring that our most significant partners receive elite-level support while strictly safeguarding the company's financial health. This role requires a unique blend of analytical fiscal discipline, high-stakes diplomacy, and a passion for developing top-tier talent.

WHAT YOULL ACCOMPLISH

National Accounts & Financial Stewardship

• National Account Support: Partner closely with National Accounts Reps to provide priority insights on major leak claims, resolve high-stakes owner issues, and ensure client satisfaction.
• Fiscal Responsibility: Justify every warranty expenditure and repair cost to protect the company's bottom line.
• Budget Oversight: Monitor warranty trends and claim frequencies to identify potential quality issues early, minimizing long-term financial exposure.

Process & Strategy

• Operational Excellence: Establish and refine policies for Warranty Coordinators to ensure a "frictionless" claims workflow.
• Continuous Improvement: Identify gaps in current leak-reporting procedures and leverage automation to improve speed and data accuracy.
• New Business Integration: Learn the technical components of newly acquired businesses (warranty terms, systems, technology) and integrate their claims history into Amrize operating systems.

Strategic Operations

• Intermediary Leadership: Serve as the primary intermediary between the front-line team and the Department Director, translating high-level strategy into daily execution.
• Conflict Resolution: Drive innovative problem-resolution strategies for complex claims that fall outside standard operating procedures.

Team Leadership & Development

• Talent Management: Hire, train, and evaluate a high-performing team of Claims
• Processors and Coordinators; take corrective actions to maintain Amrize standards.
• Growth: Facilitate ongoing employee development and act as a primary intermediary for the Department Director.
• Conflict Resolution: Drive problem-resolution strategies for disputed claims or denied leak coverage.

WHAT WE ARE LOOKING FOR:

• Education: Bachelor's degree in Engineering or a related technical field from an accredited institution or equivalent experience within the industry.

• Experience:

• Minimum 6 years of related experience.

• Minimum 3 years of direct management or leadership experience.

• Technical Skills: Proficiency in MS Office and the ability to navigate multiple complex applications.

• Soft Skills: Exceptional critical thinking, coaching, and verbal/written communication skills.

• The Plus Factor: Prior experience in Roofing Leak Remediation or High-Volume Warranty Claims Processing is highly preferred.

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

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Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.