Warranty Quality Improvement Supervisor (GR 31)

Paccar Winch

Renton, WA

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Benchmarking, Business Intelligence Software, Competitive Analysis/Strategy, Cost Control, ISO 9001, Maintain Compliance, Manufacturing Technology, Process Improvement, Quality Assurance, Quality Management, Quality Metrics, Six Sigma, Source Code/Configuration Management (SCM), Vehicle Fleets

LOCATION

Renton, WA

POSTED

1 day ago

Identify, recommend, and implement process improvement and waste reduction strategies within the warranty department, utilizing Business Intelligence tools and Six Sigma methodologies. Ensure department compliance with ISO 9001 quality standards and lead audit and/or recertification activities. Lead warranty audit activities, ensuring dealership adherence to Kenworth policies and procedures. Manage accessibility, consolidation, and revision control of warranty policies to uphold quality assurance. Oversee communication of policy changes for Kenworth dealerships. Lead the Kenworth warranty effort to leverage Artificial Intelligence as a tool to assist Warranty Claims Analysts. Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The Worlds Best warranty experience. Strengthen warranty cost control measures to detect and prevent fraud and abuse. Provide worlds best support to our Dealers and Fleet Customers on a regular basis. Manage a sma...Improvement Supervisor, Warranty, Quality, Supervisor, Improvement, Manufacturing, Technology, Improvement

About the Company

Paccar Winch

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