D&M Leasing is seeking a dynamic and motivated Warranty and Ancillary Product Sales Representative to join our team. This role focuses on offering aftermarket products to clients, both lease and retail, ensuring a seamless experience from start to finish. You’ll work closely with our Finance and Insurance (F&I) teams to understand and present products while maintaining exceptional customer service standards.
The base salary is $4,000 per month, along with additional bonuses and commissions, offering the potential to earn a six-figure income. This role would be out of our Fort Worth office M-F 8:30-6pm with an hour lunch.
Responsibilities:
• Offer aftermarket products to 100% of clients, including leases and retail deals.
• Learn and master the details of all back-end products and their benefits.
• Understand bank approvals and guidelines to identify eligible products.
• Communicate with lenders and update approvals with aftermarket products independently, without involving sales managers.
• Respond promptly to client inquiries via phone, email, or text with a professional and friendly approach.
• Assist with other F&I functions as needed.
• Collaborate with agents to ensure accurate deal updates and customer satisfaction.
• Use tools like CyberCalc to quote products efficiently.
• Prepare and send customized communication templates to clients.
• Follow up with clients using tailored responses to address objections and provide alternative options.
• Ensure timely processing of deals without creating bottlenecks.
• Provide clear explanations of aftermarket products to clients, addressing any questions confidently.
Qualifications:
• Relevant experience in the auto industry to be able to understand the back end products you are offering.
• Proficient in Excel and reporting tools.
• Exceptional communication skills, both written and verbal.
• High sense of urgency and attention to detail.
• Friendly and bubbly disposition with a strong customer service mindset.
• Ability to work independently while collaborating effectively with internal teams.
• Experience with financial processes, approvals, and customer-facing interactions is a plus.
Benefits:
• Medical, Dental, Vision, and 401k after the orientation period
#LI-Onsite
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.