Warranty Service Coordinator

Overview:

The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities

Responsibilities:

Sourcing product needed to fulfill job requirements

 

Inbound and Outbound phone calls to respond to needs quickly and efficiently

 

Validate material needs with store locations and order if needed

 

Schedule and communication with parties on ETA’s

 

Communications with homeowners to validate information and respond to concerns

 

Continuous updating of in-house software of current standings of events

 

Vendor communications on service requests and debits

 

Complete resolution on issues and concerns and communications to all parties of such

Qualifications:

Computer Skills: POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software

 

Respond to common inquiries or complaints from customers

 

Ability to define problems, collect data, establish facts, and draw valid conclusions

 

Analyze information of critical factors that will affect the resolution

 

Evaluate options correctly and establish priorities

 

Communication skills in phone etiquette and formal one-on-one interactions

 

Problem solver, Sense of Urgency, Ability to meet critical deadlines.

 

Team player, positive attitude, adaptability

 

Consistency

 

Blueprint reading experience

 

Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables.

 

Construction knowledge