Sign upLog in
Client Services Jobs in Dallas, TX

Warranty Service Manager

David Weekley Homes

Dallas, TX

Apply
JOB DETAILS
SKILLS
Budget Management, Communication Skills, Conflict Resolution, Customer Experience, Documentation, Home Inspections, Organizational Skills, Problem Solving Skills, Process Management, Quality Metrics, Record Keeping, Research Skills, Residential Construction, Time Management
LOCATION
Dallas, TX
POSTED
2 days ago
David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners.Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home's quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes' standards and warranty guidelines.Job Responsibilities:* Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships* Respond quickly, professionally, and accurately to homeowner warranty concerns* Home visits to inspect issues and determine if the concern is eligible under warranty* Work with homeowners and sub-contractors to resolve the issue quickly and correctly* Conduct research with available resources to satisfy homeowner inquiries* The ability to say "no" and overcome objections in a professional manner* Coordinate and schedule all warrantable repairs with contractors and homeowners* Follow-up, inspect, and ensure completion of all repairs* Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews* Hold contractors accountable for results* Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable* Manage a budget* Achieve high levels of homeowner satisfactionQualificationsQualifications* Strong communication skills* Strong organizational and time management skills* Strong problem-solving skills* Conflict resolution* Self-motivation* Positive attitude* Resilient under pressure* Ability to work individually and as a teamAdditional Information.What We Offer:Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.We offer an excellent benefits package that includes:* Health Insurance - Medical, Dental and Vision* 401k and discretionary 8% match* Employee Stock Ownership Plan* Profit Sharing* Vacation, Paid Holidays, plus PTO* New Home Discount for Team Member and Family* College Scholarship Program* Community Outreach* Sabbaticals* And more!David Weekley Homes is an

About the Company

D

David Weekley Homes

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Client Services Representative JobsService Advisor JobsService Representative JobsService Specialist JobsSupport Coordinator Jobs