Warranty Services Representative

Stefanini Group is hiring!

Stefanini is looking for an Warranty Services Representative in Cuyahoga Falls, OH 44223

For quick Apply, please reach out to Avneesh Katiyar, call 248 582 6528/ email:

avneesh.katiyar@stefanini.com

Job Title: Warranty Services Representative

Location: 3773 State Road, Cuyahoga Falls, OH 44223

Shift Timings: M-F; 8:00 AM to 4:30 PM; 30 Minutes Lunch

Qualifications:

What We're Looking For:

• High school diploma or equivalent.
• Strong computer skills including Microsoft Office Suite and internet. Experience with SalesForce, Docuware, and AS400 preferred.
• Ability to communicate, both written and verbal with customers, internal organizations across AMI cross functionally.
• Ability to work in a fast-paced, high-volume environment, utilizing strong customer service skills and attention to detail.
• Fenestration or building products industry experience preferred.
• Ability to manage multiple priorities and meet deadlines in high-volume processing department.
• Ability to read maps.
• Ability to work independently and in team environments, supporting teammates at all levels.

Responsibilities:

Position Summary:

What to Expect:

• Schedule subcontractors to support warranty initiative lead times and customer satisfaction and ensure jobs are handled timely.
• Identify and coordinate warranty resolutions with service providers and homeowners.
• Confirm with service providers and homeowners to ensure customer satisfaction.
• Focus on execution and timely responses to service providers and homeowners.
• Appropriately handle escalations/complaints to senior management.
• Initiate, process, and track progress of warranty claims in Salesforce CRM system.
• Log incoming mail and scan all documents to Docuware document management system.
• Order Entry in AS400 system for needed parts on approved claims.
• Learn and maintain working knowledge of warranty coverage and warranty documents.
• Communicate with homeowners, distributors, and contractors on claim process and approval or denial decisions.
• Regular communication with Warranty Manager and corporate Warranty Services department.
• Ability to follow-up and drive closure to claim execution in support of customer commitments.
• Work with contractors to schedule and support warranty issues.
• Other duties as assigned.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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