Warranty Specialist

Just like a bridge, our mission is to connect internal and external partners to deliver world-class results. We build our bridge together on solid foundational values. Our global PSQ team sources over $80 billion in products and services annually, and Supplier Quality is closely aligned to work with our suppliers toward an equitable ownership of warranty cost related to their product. We deliver world-class results by embracing our values of Belief, Respect, Innovation, Diversity, Growth, and Energy (BRIDGE) as they are the framework for our culture. We believe in a work-life balance and provide team members opportunities for mentoring, learning & development, and exposure to senior leadership.

Stellantis offers challenging career opportunities designed for our Warranty Specialists to advance throughout their careers. We take great pride in fostering an inclusive work environment where employees can leverage strengths, experiences, and perspectives. At Stellantis, we believe it is the diversity of talent and perspective that allows us to take a visionary approach, strategically apply new technologies, and forge ahead in our industry in innovation and performance.

The Warranty Specialist has a dynamic role that connects strong supplier negotiation skills and systems knowledge with an interest in technical knowledge. You will play a crucial role in ensuring cost recovery from our supplier partners, maintaining supplier relationships, building a valuable network throughout Stellantis, and helping improve the product for our customers. We are looking for an individual with experience in negotiation, supplier management, cross-functional management of challenging situations, and technical understanding of the automotive industry.

The ideal candidate is a high-energy, hands-on leader with strong convictions and a self-confident presence. Your personal style and demeanor will help you effectively find alignment on supplier cost recovery related to warranty topics. In this role you will:

• Ensure the accurate and timely completion of system debiting and work with suppliers to answer questions and resolve debiting disputes.
• Scrutinize system results in identifying system errors and/or supplier responsible inaccuracies.
• Collaborate with FCA Purchasing, Finance, Engineering, Customer Experience, Customer Relations, Warranty Operations, Supplier Quality, Parts Return Group, and Supplier Personnel to resolve conflicts and systematically debit suppliers accurately.
• Execute defined controls to ensure accurate ongoing recovery performance.
• Complete special projects related to recovery topics and supplier disputes as needed.
• Collaborate with IT managers, business analysts, and programmers to maintain system performance, identify and implement business rule changes, drive system enhancement, and break/fix initiatives.
• Work with stakeholder organizations to identify impacted roles and revise existing processes and work instructions to implement recovery programs.
• Support IT systems operated by the North America Warranty Recovery Group.
• Administer the seven systems used to recover funds for supplier responsible issues.
• Support the development of new warranty recovery programs including interpreting contractual recovery terms, defining business requirements, documenting IT requirements, developing user acceptance test cases, ensuring completion of unit and system testing, develop and maintain user training for all 30,000+ stakeholders, and successfully implement new recovery programs and system enhancements.
• Support development, implementation and maintenance of business rules to enable the automation of recovery processing.

Basic Qualifications:

• Bachelor's degree in finance, computer science, or another technical discipline
• Minimum of 8 years of experience in purchasing, automotive industry, or related field
• Excellent communication, analytical and presentation skills to support meetings at all levels
• Self-motivated with strong interpersonal skills to establish partnerships both internally and externally to influence without direct authority
• Strong negotiation skills with the ability to think and act strategically and sell ideas and solutions to others
• Well organized and resourceful managing complex situations
• Comfortable in a fast-paced environment and can effectively interface with cross-functional teams and all levels of senior management
• Ability to understand basic technical topics
• Undisputed integrity
• Microsoft Office proficiency (especially Excel)

Preferred Qualifications:

• Master's degree
• Warranty / Quality experience
• Finance / Accounting experience
• Experience with audits of financial systems
• Experience developing financial IT systems
• Data analysis experience
• Experience developing Pega software applications