Warranty Specialist - Construction

Warranty Manager  – Aqua Blue Pools of Charleston

Competitive compensation package - $60k+ 

Company vehicle provided

Bachelor's degree minimum preferred

What you'll be doing:

• Putting your construction knowledge and construction processes to use on each project to ensure pools are repaired  to the highest quality per building codes and municipality requirements - and the standards set by Aqua Blue Pools, exceeding customer expectations each step along the way.
• Manage the repair of quality swimming pools within budget and in a timely manner
• Attention to detail and persistent follow up
• Create schedule and monitor the actual cost
• Communicate timelines, expectations, and completion of repairs that are being performed with the client. 
• Oversee subcontractors; relationships, pricing, and expectations
• Coordinate interdepartmentally within the company 
• Approval of invoices by sub-contractors
• Provide superior customer service
• Review warranty reports and identify areas for improvement
• Provide internal reporting and projections for inventory
• Oversee and supervise project progress and provide reports on timeline, progress, and adjustments
• Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met
• Interpret and explain technical information to other professionals
• Respond to work delays, emergencies, and other problems
• Managing and motivating team members in the construction department
• Ensuring all equipment needed is in working order
• Ensuring budget costs are not exceeded
• Ensuring processes start and end on time, and efficiently

Quality control

• Conducting site inspections as needed
• Ensuring that each project is completed either on time and within budget, or ahead of time.
• Read and understand construction documents and plans.
• Scheduling and meeting deadlines. Strong time management and organizational skills are essential to success.
• Interact with your team, construction crews, subcontractors and Aqua Blue Pools customers... providing service, recommendations and general guidance. Ensure all company guidelines and procedures are met and exceeded.
• Effectively supervise your team to ensure quality of work, spot checking their workmanship.
• Respond to requests in a timely, thorough, and professional manner.
• Train and supervise your team and crews to ensure quality pool construction standards are met or exceeded.
• Accept on-call service as needed.
• Coach, mentor, train, and continually monitor the team.

As a Warranty Manager in our construction division, you will also need:

• Three years' experience as a construction manager or in a similar position in construction management
• Able to organize, prioritize, and manage time efficiently
• Able to manage a team of employees and multiple projects
• Excellent verbal and written communication skills
• Accurate and precise attention to detail
• Goal-oriented and organized leadership
• Able to analyze problems and strategize for better solutions
• In-depth understanding of the construction industry
• Self-motivated and self-directed

Computer Skills: 

• Proficient with Microsoft Office products: Excel and Outlook 
• Utilize company-provided devices when working in the field (phone and tablet)
• Utilize company software for project management

Other:

• Organized and able to create multiple timelines, budgets, and schedules
• Knowledge of local, state, and federal building code regulations
• Able to build solid relationships with team members, vendors, and customers
• Have a good driving record
• Maintaining the highest standards in customer-service; ethical and professional conduct
• Knowledge of pools is a plus
• Ensure the team and construction crews are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer issues, and driving positive first impressions for customers when we step onto their property.
• A relentless pursuit of perfection - consistently open to encouragement, training and coaching
• A talent for communicating - on the phone, in writing, and in person
• An impeccable professional appearance

Us.

Aqua Blue Pools is home to a team of motivated pool professionals united by a mission to provide elite customer service and the highest quality pool construction, and have fun doing it! We do this for our clients and peers.

We believe in creating a great experience for our customers and peers alike. We stay nimble to evolve in an ever-changing environment. And, we value communication and integrity as essential. We've been doing this since 1991 in the Lowcountry and seek long-term team members who can join in on this journey with us.

You.

Enjoy working outdoors around the beautiful Lowcountry. In the Construction Warranty Manager role, you are a leader in your assigned territory for the Pool Construction Warranty team. Exceeding the customers' expectations and leading your team to excellence are at the top of your list.

Together.

As a team member of Aqua Blue Pools, you will benefit from programs designed to fulfill your life goals, personally and professionally:

• Company vehicle and phone provided
• Health, vision and dental insurance for employee (post-90 days)
• 401k (employer match)
• Maternity and paternity leave options
• Paid holidays and vacation

Making Aqua Blue Pools your work-home means joining a workplace dedicated to creating an environment for you to contribute to the happiness of our customers and your team while we contribute to you.

This position requires the ability to perform physical tasks associated with construction and/or service work that involves frequent heavy lifting, repetitive motion, prolonged standing, walking, and bending in outdoor working environments. Applicants must be able to safely perform these essential duties with or without reasonable accommodations.