Korum Ford, located in Puyallup, WA, is seeking a skilled and experienced Warranty Administrator with a strong background in working with Ford or Lincoln dealerships. The ideal candidate will play a crucial role in efficiently managing warranty claims while ensuring compliance with the manufacturer's policies and procedures.
Pay Range: $29.75 to $38.50
Targeting Hiring Range: $29.75 to $33.25 per hour
Responsibilities
- Process and submit warranty and service contract claims accurately in accordance with Ford, Lincoln, and the company's guidelines.
- Collaborate closely with service departments to verify warranty coverage and resolve any claim discrepancies.
- Maintain detailed records of all warranty activities to ensure timely and accurate reporting.
- Communicate with manufacturers and dealers to address warranty issues and facilitate claim approvals.
- Stay up to date with changes in warranty policies, procedures, and compliance requirements.
- Reviews the Work in Process (WIP) related to warranty report and service contract services for the Service Advisors monthly and provides information to the Service Lane Manager.
- Coordinates and tracks Courtesy Vehicles, shuttles, and/or rental cars for warranty customers. Collects and submits monthly claims for rental reimbursements and shuttle use reimbursements.
- Reviews and maintains warranty and third-party service contract payments, related schedules, and submits reports monthly to the Accounting Department for review.
Requirements
- Proven experience as a Warranty Specialist or Administrator, preferably within a Ford or Lincoln dealership environment.
- Strong understanding of Ford and Lincoln warranty processes, policies, and systems.
- Excellent attention to detail with strong organizational and record-keeping skills.
- Effective communication skills to interact with internal teams and external partners.
- Ability to manage multiple priorities and work efficiently under deadlines.
- High School Diploma or Equivalent.
Korum Automotive Group offers a comprehensive benefits package that includes:
- Medical / Dental / Vision
- Paid Time Off
- Employer-paid Life Insurance
- Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
- Employee Assistance Program (EAP)
- Paid Holidays
- 401(k) Salary Deferral Plan with Employer Match
- Vehicle Purchase Discount Program
- Discounts on Parts and Service
- Employee Events and Recognition
- Company-Paid Uniforms for Specified Positions
- Paid Training Based on Position
Other Potential Compensation:
- Discretionary Bonuses
- Incentive Awards
- Employee Referral Bonuses
- Years of Service Award Bonuses