Warranty Specialist

Job Description:

GENERAL DESCRIPTION OF POSITION

Maintain Warranty Department records, file claims, post payments and conduct regular meetings with Component Suppliers to review product performance and warranty reimbursement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Keep abreast of all campaigns, factory recalls and service bulletins as well as educating appropriate personnel with this information. Ensure proper shipping/receiving of all warranty parts.  Ensure that all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
• Conduct regular meetings with factory/distributors to review any issues with component failures and/or warranty payments.  Provides administrative and clerical support by typing correspondence, filing and distributing documents and spreadsheets. Assists with the completions and tracking of recalls and campaigns.
• Provide support to Maintenance Department by reporting, analyzing, and researching warranty information that support corporate objectives and business decisions.  Create appropriate reports for assigned area of responsibility.  Utilize Dashboard reports to achieve objectives.
• Assists in the creation and accomplishment of department action plans that support the corporate objectives & business plans.  Works well with others within the department and company, as well as outside contacts.  Contributes to the team effort by recommending improved processes.
• Perform any other related duties as required or assigned.  Maintain professional and technical knowledge by attending and participating in appropriate training.  Ensure company confidentiality.

Excellent Benefits Package including:

• Hybrid work option after successfully completing training

• Medical Insurance

• Dental Insurance

• Prescription Discount Card

• Paid Vacation

• Paid Life Insurance

• 401k+match

• Bonus Potential

• Employee Assistance Program

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.  Prefer 2 years’ experience in Commercial Vehicle Maintenance and Warranty program.

WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision.

Maverick Transportation, LLC is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity, or any other characteristics protected under applicable law.