LHH is seeking a Warranty Specialist for a client in Summit County, Ohio! This is a great opportunity for someone with strong analytical skills, a passion for quality, and experience managing warranty processes within a manufacturing environment.
Position Overview
The Warranty Specialist will lead warranty claim investigations, support continuous improvement initiatives, and serve as a key liaison between Quality, Engineering, and Customer Service. This role ensures product issues are accurately documented, analyzed, and resolved while driving improvements that reduce repeat failures.
Key Responsibilities • Manage the full lifecycle of warranty claims-from initial receipt to closure • Conduct detailed root-cause analyses and failure investigations • Collaborate with Quality Assurance, Engineering, and Production teams to resolve issues • Track trends, identify recurring problems, and recommend corrective actions • Prepare and deliver warranty performance reports and dashboards • Communicate findings with internal teams and external customers • Support quality audits and continuous improvement activities • Maintain detailed documentation of all warranty-related activities • Participate in product evaluations and testing to validate corrective actions
Qualifications
Bachelor's degree in Engineering, Quality, Industrial Technology, or a related field (required) 2-5 years of experience in warranty, QA, or product support within a manufacturing environment Strong understanding of root-cause analysis tools (5 Why, Fishbone, etc.) Experience working cross-functionally with engineering and manufacturing teams Excellent communication, documentation, and analytical skills Proficient with ERP systems and Microsoft Office
Benefits
• 401k • PTOPay Details: $21.00 to $24.00 per hour
Search managed by: Anna Kaine Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance • Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.