Administrative Skills, Claims Management, Communication Skills, Computer Skills, Construction, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Follow Through, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Process Improvement, Record Keeping, Roofing
Description
Lees Summit, MO | Full-Time | Monday–Friday | $19–$21/hour
Aspen Contracting is a national leader in exterior services, specializing in roofing, siding, and gutters. We serve residential and commercial clients across the country and stand behind our work with strong warranties and consistent service.
As we continue to grow, we are building out our Warranty team to support customers and internal operations more effectively.
The Warranty Support Specialist is responsible for managing warranty claims, supporting customers, and coordinating with internal teams to ensure issues are handled accurately and efficiently.
This is a detail-driven, customer-facing administrative role that requires strong organization, follow-through, and communication.
What You’ll Do
- Serve as the primary point of contact for warranty-related customer inquiries
- Process and track warranty claims from submission through resolution
- Coordinate with internal teams to schedule inspections, repairs, and service requests
- Maintain accurate records of claims, communication, and outcomes
- Provide clear updates to customers regarding timelines and status
- Escalate more complex issues when needed
- Follow up to ensure resolution and customer satisfaction
- Assist with internal workflow and process improvements
What We’re Looking For
- 1+ year of experience in customer service, administrative support, or coordination roles
- Strong organizational skills with a high level of attention to detail
- Ability to manage multiple tasks and follow through consistently
- Clear and professional communication (written and verbal)
- Ability to work independently and stay on top of deadlines
- Comfortable working in a fast-paced environment with shifting priorities
- Must have basic computer skills (email, data entry, systems/navigation)
- Proficiency in Microsoft Office (Excel, Outlook, Word) preferred
Bonus (not required):
- Experience in construction, roofing, or home services
- Warranty coordination, scheduling, or claims-related experience
This role requires someone who:
- Stays organized without constant oversight
- Follows up without being told
- Can manage back-and-forth situations without dropping details
Benefits
- Medical, dental, and vision options
- 401(k) with company match
- Paid time off and holidays
- Stable, growing company