Wash & Detail Manager

Description

• Oversee the daily operations of the RV valet and wash/detail departments
• Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment 
• Schedule washing and detailing of coaches on the lot
• Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
• Be the main point of contact for storage customers for the facility
• Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
• Work with the sales and service departments to deliver superior customer service 
• Ensure all coaches meet our high standards through quality control checks
• Approve units for release to customer
• Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
• Oversee proper customer billing for third-party wash/detail company 
• Hire, train, and manage a team of RV valet/porters
• Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards 
• Be sure all policies and procedures are followed and executed in a timely manner
• Manage all team members in the department
• Recruit & training new team members
• Provide excellent customer service and address any customer concerns or complaints in a timely manner
• Analyze department performance and develop strategies to increase efficiency and profitability
• Maintain equipment and ensure that it is in good working order 

• High School diploma, or equivalent work-related experience
• 5-10 years of customer service experience in a management role
• Prior experience in valet or wash/detailing or a related field is preferred
• Team Manager of large crew - This is not a desk job; you will be working with your team for most of the day 
• Able to train and retrain current employees and new employees using provided training methods 
• Able to process paperwork (Windows Applications, Word, Excel, Outlook, etc.) 
• Able to follow processes and procedures 
• On your feet most of your shift 
• Multitasking is a must 
• Great communication skills required 
• Customer service is vital 
• Mechanically inclined 
• Working Outdoors (in/around water) 
• Being Aware and Attentive to Surroundings 
• Adapt to change with a growing company 
• Willing to come in on some weekends if needed 
• Cleanliness is a must 
• Attend critical meetings and be able to provide feedback on operations 
• Knowledge of Wash and Detail a strong plus. 
• Demonstrated ability to establish structure, systems, and process to keep up with rapid growth. 
• Ability to work well with others – we want to keep our place a friendly and cooperative workplace 
• Positive and Can-Do attitude 
• Drug free - must pass a drug test 
• Legally able to work in the USA – we are an E-Verify employer 
• Clean-cut appearance 
• Valid driver’s license with a clean driving record 

• Will require extended periods of standing, walking, and bending
• May require lifting or moving heavy equipment or objects
• Must be able to lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• May require working in tight spaces or at heights
• May require exposure to loud noises, fumes, or chemicals
• Will require working weekends or holidays

• Environmental conditions include heat, cold, humidity, noise, dust and wetness

• Medical, Dental, and Vision – Available 1^st of the month following 30 days of employment
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness) 
• 401K  
• Over 100 hours of PTO in the 1^st year 
• 4 paid Holidays and 40 hours of Floating Holiday 
• Industry leading pay 
• Brand new facilities 
• Advancement opportunities