Communication Skills, Customer Support/Service, Data Management, Data Quality, Department of Health and Human Services, Detail Oriented, Healthcare, Microsoft Excel, Structured Data, Taxonomies, Team Player, Writing Skills
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Description
Resource Specialist (Washington 211)
Help connect people to critical services across Washington State
At Crisis Connections, our mission is simple but powerful: ensure every person can access compassionate, life-changing support when they need it most. As a Resource Specialist, you'll play a vital behind-the-scenes role-keeping our statewide database of community resources accurate, accessible, and up to date so our teams can connect people to essential services like housing, food, healthcare, and more.
This is a great opportunity for someone who enjoys detail-oriented work, thrives in a collaborative environment, and wants their work to have real community impact.
What You'll Do
- Maintain and update a comprehensive database of health and human services resources
- Write and edit clear, accurate service listings using standardized guidelines
- Ensure data quality by reviewing taxonomy, formatting, and completeness
- Collaborate with agencies across Washington to verify and update information
- Identify opportunities to improve database structure, searchability, and processes
- Partner with your team to support a high-quality, mission-driven service environment
Requirements
What You Bring
- Experience working with databases and managing structured data
- Intermediate Microsoft Excel skills (testing required)
- Strong attention to detail and accuracy in written work
- Clear and professional written communication skills
- Ability to manage tasks independently in a fast-paced setting
- Commitment to equity, inclusion, and respectful collaboration
Role Details
- Schedule: Monday-Friday, 9:00 AM - 5:00 PM (occasional flexibility required)
- Location: Remote
- Pay: $27.33 per hour
- Status: Full-time, non-exempt (37.5 hours/week)
- Union: Represented by OPEIU Local 8
- Benefits: Full Stack View Benefits
Why Join Crisis Connections?
Your work will directly support services like 211, 988, and other helplines that people rely on during critical moments. You'll be part of a supportive, mission-driven team that values growth, collaboration, and making a difference.
Learn more about our benefits here: Crisis Connections Benefits
Ready to make an impact?
If you're detail-oriented, passionate about community resources, and excited to support meaningful work, we encourage you to apply today.