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Washington Sailing Marina Summer Staff

Guest Services

Alexandria, Virginia

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JOB DETAILS
SKILLS
Administrative Skills, Customer Support/Service, English Language, Equipment Rentals, Gardening, Government, Healthcare, Hospitality and Tourism, Housekeeping/Cleaning, Lift/Move 25 Pounds, Pumps, Recreation, Rentals, Restaurant, Retail, Secondary School, Speech Recognition, Telephone Skills, Training/Teaching
LOCATION
Alexandria, Virginia
POSTED
5 days ago
Compensation Amount:
17.95 USD Hourly

Job Summary:
This seasonal position is responsible for ensuring exemplary customer service to the boaters and guests of Washington Sailing Marina. The Marina Summer Staff oversees day to day operations such as launching boats, basic site maintenance and handling the cash register. This position requires vigilant attentiveness to our patrons, love for the outdoors, and an eagerness to be by the water!

The marina is open daily and evening and weekend hours are required for all applicants.

Job Description:

ESSENTIAL FUNCTIONS
  • Assist in rental dock- launching non-motorized boats, stacking kayaks, and securing equipment
  • Help guests with appropriate PFDs and make sure they fit properly
  • Provide brief instruction on use of rental equipment
  • Assist or lead in boat rescues when necessary
  • Maintain marina maintenance such as cleaning, weeding, and removing trash
  • Participate in evening tours as needed
  • Perform administrative tasks as assigned by Marina Manager.
  • Operate store register, handle cash transactions, and book reservations.
  • Screen incoming calls or correspondence and respond independently when possible
  • Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager
  • Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • Partial High School education; High School Diploma/G.E.D. equivalent preferred.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
  • Prior customer service experience preferred
  • Ability to recognize when a problem has occurred and communicate it to management.
  • Must be able to swim and be comfortable in the water.
  • CPR/First Aid Certification (can be trained upon hired)
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
  • Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day.
  • Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
  • Frequently immerses hands in water.
  • Withstanding temperature extremes in outdoor environments and inclement weather.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • All dock equipment and materials (gas pump, boats, ropes, anchors, among others)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

About the Company

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Guest Services

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