Althouse Restore has been serving the El Paso and Las Cruces Insurance Industry for over almost 40 Years. We are looking for a Water and Fire Disaster Mitigation Coordinator to join our team, full-time!
Position Summary
We are seeking a highly organized and dependable Bilingual Office Dispatch Coordinator to support daily operations for our restoration/emergency services company. This role is essential to keep our office and field crews running efficiently. The ideal candidate is fluent in English and Spanish and excels at multitasking. Although not necessary, experience with invoicing, collections, Program Management, and estimating platforms such as Dash, XactAnalysis/Xactimate, and Symbility would prove helpful to the position.
Key Responsibilities
Answer and manage incoming phone calls in both English and Spanish in a professional manner
Schedule and coordinate field crews for jobs and emergency services
Prepare, review, and submit emergency service invoices using Xactimate and Symbility
Follow up on outstanding and past-due invoices
Maintain accurate customer files, job documentation, and billing records
Coordinate communication between office staff, crews, and clients
Provide administrative support to management
Ensure efficient daily office operations
Qualifications
Fluent in English and Spanish (required)
Proven experience in office management, administrative support, or restoration industry operations
Strong organizational and time-management skills
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and general office software
Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility (not necessary but would be helpful)
Experience in billing, invoicing, and collections (not necessary but would be helpful )
Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility (not necessary but would be helpful)
Preferred Experience
Background in restoration, construction, or emergency services
Hands-on experience with Dash, XactAnalysis/Xactimate and Symbility
Familiarity with insurance billing processes
Strong customer service and problem-solving skills
What We Offer
Competitive starting wage of $16 - $18 per hour depending on experience
Stable, full-time position
Opportunities for professional growth
IRA matching
Paid vacation
Paid PTO
Numbers & Facts
Location
El Paso, TX
Job Type
Full-time
Salary
$16–$18 Per Hour
Skills
Administrative Skillsunmatched
Billingunmatched
Billing Recordsunmatched
Constructionunmatched
Credit and Collectionsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Emergency Servicesunmatched
English Languageunmatched
Insuranceunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Office Managementunmatched
Operational Supportunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
Problem Solving Skillsunmatched
Project Estimatesunmatched
Project/Program Managementunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Time Managementunmatched
Track Customer Issuesunmatched
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