Water Customer Service Specialist II - Call Center
Salary
$18.31 - $23.34 Hourly
Location
Water Department Marietta, GA
Job Type
Full-Time
Job Number
05069
Department
Water
Opening Date
07/23/2026
Closing Date
7/30/2026 11:59 PM Eastern
Grade Code
102
Position Information
These positions are vital to the daily operations of the Water System. Our Water Customer Service Specialist II process the following: Provides customer service/assists customers; provides account and general Water System information; answers questions and concerns; investigates and resolves issues and problems related to water accounts and billing in accordance with department procedures; establishes and closes accounts and refers difficult questions to lead or supervisor for resolution.
Essential Functions
Leads and coordinates daily work activities in the cash room: opens cash room; ensures cashiers have adequate change; ensures cash room has adequate supplies; balances cash drawers; reviews and submits daily production reports for all cashiers; works daily reports as assigned and resolves discrepancies; assists with supervision of co-workers by reporting employee problems; trains and instructs co-workers regarding operational procedures.
Provides customer service: assists customers; provides account and general Water System information; answers questions and concerns; investigates and resolves issues and problems related to water accounts and billing in accordance with department procedures; establishes and closes accounts, and refers difficult questions to lead or supervisor for resolution.
Enters information into billing system to process transactions and update records: applies charges and deposits; determines if customer qualifies for a payment and sets up payment arrangements in billing system; determines if customer qualifies for fee to be waived based-on department policies and waives fees; updates customer information; notates accounts.
Enters service orders in billing system for gains, finals, service restoration, and verifying meter readings.
Maintains accounts in billing system: evaluates requests for leak adjustments and determines if customer qualifies for adjustment; applies adjustments to accounts; sends customer notifications regarding adjustment; processes surety bonds; monitors and corrects billing exceptions; enters special billings into billing system, such as industrial surcharges, water retainage, and municipal account charges; and updates accounts when meters are replaced.
Closes outs service orders completed by field staff: reviews hard copy for completeness, maintains service order records files, enters service order data into billing system, and closes service order in billing system.
Processes customer online requests to establish and final services; including creating service order, and contacting customer to collect payment, and sending confirmation emails.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by two years of experience in utility billing and collections.
Physical Abilities
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to hear and communicate orally.
Environmental Factors
Performance of essential functions may require exposure to adverse environmental conditions, such as irate customers.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb Countys Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
02
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
03
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
04
Do you now or in the future need an employer to sponsor you for employment authorization of visa status?
05
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
06
How many years of experience do you have in in utility billing and collections?
07
Please describe your experience in utility billing and collections. Enter N/A if not applicable. See resume will not be accepted.
08
Do you have experience working in a call center for a public utility company such as water, electrical, gas or power?
09
Please describe your experience working in a call center for a public utility company. Enter N/A if not applicable. See resume will not be accepted.
10
How many years of experience do you have handling customer accounts using an automated billing system?
11
Please describe your experience using an automated billing system. Where did you work and what systems have you used? Enter N/A if not applicable. See resume will not be accepted.
12
How many years of experience in customer service functions do you have that involved the receipt and accounting of cash and negotiable items?
13
What is your level of proficiency using Microsoft Office Suite?
14
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following requirements: a criminal background, a credit check and provide copies of any education documents listed on your application. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
Required Question
Employer Cobb County Government
Address 100 Cherokee Street
Suite #200
Marietta, Georgia, 30090
Website http://www.cobbcounty.gov