Water Quality Technician

A Water Filtration Technician is responsible for installing, maintaining, diagnosing, and repairing water filtration systems and related dispensing equipment to ensure safe, clean water and reliable system performance. This role includes on-site service, customer support, routine maintenance, and technical troubleshooting across local, regional, and national service areas. This role requires basic knowledge of plumbing, and electronics, with excelled knowledge of filtration technologies.

Key Responsibilities

Installation & Setup

• Install, configure, and commission water filtration systems such as reverse osmosis units, water softeners, iron filters, and specialized dispensing equipment.
• Install and maintain water and flavor dispensers used in pharmacy or commercial environments.

Maintenance & Repair

• Must be able to make quick, confident decisions under pressure, identify issues, and provide on-the-spot solutions.
• Perform routine preventive maintenance, including filter changes, equipment checks, calibrations, and annual service visits.
• Diagnose and repair system issues such as leaks, pressure irregularities, faulty electrical components, and mechanical failures.

Water Quality Testing

• Collect and test water samples, measuring pH, TDS, chlorine levels, and other quality indicators.
• Document water test results and system performance data, for compliance and reporting purposes.

Customer Service & Training

• Deliver exceptional customer support, explaining system functionality, maintenance needs, filtration options, and recommended upgrades.
• Provide on-site training for pharmacy or commercial clients and assist with data collection related to equipment usage.

Documentation & Compliance

• Maintain accurate service logs, maintenance records, and water quality reports.
• Ensure all work complies with health, safety, and regulatory standards.
• Keep equipment, tools, and vehicles clean and organized.

Inventory & Field Support

• Manage and track inventory for parts, filters, and supplies.
• Provide local, regional, and national field support as required.

For a look at installing one of our dispensers, follow the link below:

https://youtu.be/YpaEZBSMAR4?si=MJFTfk1SJXCqD393

Skills & Qualifications

• Technical aptitude in plumbing, electrical systems, and water treatment equipment.
• Experience with water filtration systems preferred.
• Water quality knowledge a plus.
• Experience with Pentair, Corrigan, Axion, or grocery produce misting equipment is a plus.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently and collaboratively in field environments.
• Clean driving record; ability to travel by car and air.

Physical Requirements (with or without reasonable accommodation)

• Ability to lift up to 50 lbs.
• Comfortable working in cramped or confined spaces at customer sites.
• Frequent use of phones and field devices.
• Ability to travel regularly by car and plane.

Work Conditions

• Consistent daily travel for service calls.
• Frequent overnight travel as needed.
• Field-based role requiring hands-on technical work in varied environments.

*Reasonable Accommodation is defined as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Below, you can find our extensive benefits package offered to all full-time employees.

• Medical
• Dental
• Life Insurance
• Long Term Disability
• Vision
• Short Term Disability

Other Benefits

• Pet Discount Program
• 401(k) Plan with immediately vested employer match
• Starting with 4 1⁄2 weeks of time off in first year of employment (inclusive of sick, vacation, personal, holidays)
• Maternity Leave
• Paternity Leave
• Annual Bonus Potential
• Annual Merit Increases
• Company vehicle, shoe stipend, food stipend when traveling

Our FLAVORx Benefit Package is always evolving and growing!

FLAVORx is an Equal Opportunity Employer

As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon receipt of an acceptable drug test, job-related motor vehicle report, as applicable and permissible by law.All qualified applicants who are authorized to work in the United States will receive consideration for employment

If you’ve ever had to wrestle with a crying child to get them to take their medicine, only to have them kick, scream, fight, and eventually spit it out anyway, or even if you were once that child yourself, then you know all too well the stress many parents face when their kids are sick. For over 25 years, FLAVORx has been committed to making medicine-time a better experience for kids and parents by letting children choose the taste of their liquid medicine and improving the drugs palatability. Our customers include some of the largest retailers in the U.S., including CVS, Walgreens, and Walmart. In fact, we provide over 45,000 pharmacies across the country with the tools they need to make medicine-time a better experience for the whole family.

We also build and install pharmacy automation equipment that adds water and flavor to a medicine in mere seconds. Most people don’t even realize that pharmacists have to reconstitute antibiotics with purified water before they can be dispensed to patients. This process can be time consuming and error-prone. Our Fillmaster line of dispensers dispenses water automatically, in precise amounts, to improve pharmacy workflow and accuracy. The new FLAVORx Auto even dispenses the customers preferred flavor, completely eliminating the time it takes to flavor medications.

To ensure our pharmacy customers can fill prescriptions with safe, high-quality purified water, we pair our dispensers with a proprietary water purification system designed to meet pharmaceutical specifications. FillPure, our water quality division, includes a growing team of field technicians who are responsible for servicing and maintaining the water purification systems and Fillmaster dispensers. Demand for our equipment is growing rapidly, so we’re expanding our team across many departments to better serve our pharmacy customers.